# Custom preferences centre landing page not applied **URL:** \ **Category:** Product Support\ **Created:** [April 26, 2021, 12:16pm UTC](https://forum.mautic.org/t/custom-preferences-centre-landing-page-not-applied/19186 "2021-04-26T12:16:44Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![healthcareX](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/healthcarex/32/2324_2.png) [@healthcareX](https://forum.mautic.org/u/healthcareX)\ **Post date:** [April 26, 2021, 12:16pm UTC](https://forum.mautic.org/t/custom-preferences-centre-landing-page-not-applied/19186/1 "2021-04-26T12:16:44Z")
**Your software** My Mautic version is: 3.3 My PHP version is: 7.3.19 My Database type and version is: mariaDB **Your problem** My problem is: 1, Configuration - Email settings - Unsubscribe Settings - Show contact preference settings: YES 2, Set up a custom landing page, Set as preference center page - YES 3, Set up new campaign email - Preference center page - set to the above 4, Send test email campaign utilizing the above ==\> Clicking on unsubscribe link the standard preference centre is shown, not the custom one These errors are showing in the log: No errors Steps I have tried to fix the problem: Setting up steps 1-4 from scratch multiple times Did anyone experience this issue yet? ---
**Author:** ![carlos.machado](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlos.machado/32/1164_2.png) [@carlos.machado](https://forum.mautic.org/u/carlos.machado)\ **Post date:** [April 26, 2021, 2:53pm UTC](https://forum.mautic.org/t/custom-preferences-centre-landing-page-not-applied/19186/2 "2021-04-26T14:53:48Z")
Yes, I am with this issue too and, if I don’t set to show contact preferences in “Configuration \> Email Setttings”, but select the landing page in a especific email, when click on unsubscribe, I get a internal server error. ---
**Author:** ![ireferpesa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ireferpesa/32/3081_2.png) [@ireferpesa](https://forum.mautic.org/u/ireferpesa)\ **Post date:** [April 29, 2021, 10:27am UTC](https://forum.mautic.org/t/custom-preferences-centre-landing-page-not-applied/19186/3 "2021-04-29T10:27:25Z")
same error, any ideas? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 29, 2021, 11:20am UTC](https://forum.mautic.org/t/custom-preferences-centre-landing-page-not-applied/19186/4 "2021-04-29T11:20:13Z")
Hi, It is not an error, but a complicated procedure. 🙂 Check this video: [![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a88ad78e3384569d0eebc516c47fc3ae86f7d52f.jpeg "Understand Unsubscribes And Create Awesome Preference Center With Friendly Automate (Mautic)") ](https://www.youtube.com/watch?v=JdgVdiv1JhU) ---
**Author:** ![abdulwahab](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/abdulwahab/32/505_2.png) [@abdulwahab](https://forum.mautic.org/u/abdulwahab)\ **Post date:** [June 14, 2021, 2:55pm UTC](https://forum.mautic.org/t/custom-preferences-centre-landing-page-not-applied/19186/5 "2021-06-14T14:55:29Z")
@joeyk Thanks for this video. No dought it is very helpful. Can you please explain a bit what could be the reason for this issue, because I am also facing this issue but cannot figure out the reason or maybe it is a bug or unclear thing? what could be the reason for this issue? 🙂 Many Thanks. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [June 14, 2021, 4:12pm UTC](https://forum.mautic.org/t/custom-preferences-centre-landing-page-not-applied/19186/6 "2021-06-14T16:12:38Z")
Well, I think you need the certain constellation of settings for the pref center to work. Thats it.