# Custom return path (bounce) address VS Monitored Inbox Settings

**URL:** <https://forum.mautic.org/t/custom-return-path-bounce-address-vs-monitored-inbox-settings/26493>\
**Category:** Product Support\
**Created:** [December 23, 2022, 1:59am UTC](https://forum.mautic.org/t/custom-return-path-bounce-address-vs-monitored-inbox-settings/26493 "2022-12-23T01:59:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![gregy1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gregy1/32/2029_2.png) [@gregy1](https://forum.mautic.org/u/gregy1)\
**Post date:** [December 23, 2022, 1:59am UTC](https://forum.mautic.org/t/custom-return-path-bounce-address-vs-monitored-inbox-settings/26493/1 "2022-12-23T01:59:05Z")

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**Your software**  
_Mautic version is_: 4.4.5  
_My PHP version is_ : 7.4.33  
_My MariaDB version is_ : 10.5.17-MariaDB-cll-lve

**Your problem**

I have a problem with the bounce management.

I did everything as it was said here: [Bounce management | Mautic](https://docs.mautic.org/en/channels/emails/bounce-management) and read so many posts about bounce management but haven’t found the answer.

Can someone help?

I am sending and receiving emails via my own server. Sending emails works perfect. Problem is with receiving bounces.

If I set a `Custom return path (bounce) address` with my email address [bounce@domain.com](mailto:bounce@domain.com) in the Email settings than all bounced emails are sent right there to [bounce@domain.com](mailto:bounce@domain.com). It’s ok. But if I additionally set this email address ([bounce@domain.com](mailto:bounce@domain.com)) in the `Monitored Inbox Settings` as well, my mailbox [bounce@domain.com](mailto:bounce@domain.com) does not receive bounced emails any more.

I checked my server logs and found that every time it is a bounced email the delivery of the returning message is false. Every time it happens it tries to send returning message to the email address [bounce+bounceXXXXXXXX@domain.com](mailto:bounce+bounceXXXXXXXX@domain.com) instead of [bounce@domain.com](mailto:bounce@domain.com).

See below an example log how it looks when I’m sending an email from Mautic (configured to send emails from address [mail@domain.com](mailto:mail@domain.com)) to the fake email address [abcdefgh123@ffaakkee.com](mailto:abcdefgh123@ffaakkee.com).

Be aware that even if I’ve configured (in the Email Settings) that Mautic should send email as [mail@domain.com](mailto:mail@domain.com) it makes the [bounce+bounceXXXXXXXX@domain.com](mailto:bounce+bounceXXXXXXXX@domain.com) email address as the sender!

> 2022-12-23 02:13:42 1p8Wd4-000Cd7-8b \<= [bounce+bounce\_63a500c627b54794432230@domain.com](mailto:bounce+bounce_63a500c627b54794432230@domain.com) … [A=login:mail@domain.com](mailto:A=login:mail@domain.com) … from [bounce+bounce\_63a500c627b54794432230@domain.com](mailto:bounce+bounce_63a500c627b54794432230@domain.com) for [abcdefgh123@ffaakkee.com](mailto:abcdefgh123@ffaakkee.com)
> 
> 2022-12-23 02:13:42 1p8Wd4-000Cd7-8b \*\* [abcdefgh123@ffaakkee.com](mailto:abcdefgh123@ffaakkee.com) F=\<[bounce+bounce\_63a500c627b54794432230@domain.com](mailto:bounce+bounce_63a500c627b54794432230@domain.com) \>: Unrouteable address
> 
> 2022-12-23 02:13:42 1p8Wd4-000Cd7-8b Completed
> 
> +++ 1p8Wd4-000CdF-Aa has not completed +++
> 
> 2022-12-23 02:13:42 1p8Wd4-000CdF-Aa \<= \<\> R=1p8Wd4-000Cd7-8b U=mail P=local S=32763 T=“Mail delivery failed: returning message to sender” from \<\> for [bounce+bounce\_63a500c627b54794432230@domain.com](mailto:bounce+bounce_63a500c627b54794432230@domain.com)
> 
> 2022-12-23 02:13:42 1p8Wd4-000CdF-Aa \*\* [bounce+bounce\_63a500c627b54794432230@domain.com](mailto:bounce+bounce_63a500c627b54794432230@domain.com) F=\<\> R=virtual\_aliases:
> 
> 2022-12-23 02:13:42 1p8Wd4-000CdF-Aa Frozen (delivery error message)

Is there any way to make Mautic send email as [mail@domain.com](mailto:mail@domain.com) and if the email is bounced make the message return to the [bounce@domain.com](mailto:bounce@domain.com) address instead of [bounce+bounceXXXXXXXX@domain.com](mailto:bounce+bounceXXXXXXXX@domain.com)?

Any help would be most appreciated.

All the best.

Greg

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**Author:** ![ncmon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ncmon/32/11887_2.png) [@ncmon](https://forum.mautic.org/u/ncmon)\
**Post date:** [June 20, 2024, 10:35am UTC](https://forum.mautic.org/t/custom-return-path-bounce-address-vs-monitored-inbox-settings/26493/2 "2024-06-20T10:35:37Z")

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Did you managed to solve this?

Actually i have the same email address for bouces: bounce@domain.tls set in ‘Custom return path (bounce) address’ field, and it works.

But if i set something in ‘Monitored Inbox Settings’, nothing works anynome and even if i try to send an email inside contacts profile i get the same error 550 as above [bounce+bounceXXXXXXXX@domain.com]. Campaign emails sent also doensn’t work.

The same happens even if i do not set the’Custom return path (bounce) address’ field but fill the ‘Monitored Inbox Settings’ with the same ‘Mail Send Settings’ email address.

I’m testing Mautic 5.1

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**Author:** ![martinc](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@martinc](https://forum.mautic.org/u/martinc)\
**Post date:** [September 18, 2024, 10:44am UTC](https://forum.mautic.org/t/custom-return-path-bounce-address-vs-monitored-inbox-settings/26493/3 "2024-09-18T10:44:46Z")

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I am suffering with the same issue any solution to this?