# Custom unsubscribed confirmation page not working

**URL:** <https://forum.mautic.org/t/custom-unsubscribed-confirmation-page-not-working/15185>\
**Category:** Product Support\
**Created:** [July 13, 2020, 1:52pm UTC](https://forum.mautic.org/t/custom-unsubscribed-confirmation-page-not-working/15185 "2020-07-13T13:52:50Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![necreatul](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/necreatul/32/1497_2.png) [@necreatul](https://forum.mautic.org/u/necreatul)\
**Post date:** [July 13, 2020, 1:52pm UTC](https://forum.mautic.org/t/custom-unsubscribed-confirmation-page-not-working/15185/1 "2020-07-13T13:52:50Z")

</div>

My Mautic version is: v2.15.3  
My PHP version is: 7.1

My problem is:  
In the “Email settings” page there is a section called “Unsubscribed confirmation message”. Here I want to change the default message to something custom. I added some HTML code with a button that invites the unsubscribed users to take an action.

The problem is that after I save, the users are still redirected to the default message. No matter what I add here, even plain text without HTML code, the users see the original message…the one that starts with “we’re sorry to see you go…”

The thing is after I save, my changes appear inside the section, but they don’t work on a real campaign.

Does anyone know how can I fix this issue and make mautic display my custom message?

Thank you