# Cyrillic characters in the mail body - mail can not be saved

**URL:** <https://forum.mautic.org/t/cyrillic-characters-in-the-mail-body-mail-can-not-be-saved/34837>\
**Category:** Product Support\
**Created:** [January 24, 2025, 6:35am UTC](https://forum.mautic.org/t/cyrillic-characters-in-the-mail-body-mail-can-not-be-saved/34837 "2025-01-24T06:35:18Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![slavchob](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/slavchob/32/7468_2.png) [@slavchob](https://forum.mautic.org/u/slavchob)\
**Post date:** [January 24, 2025, 6:35am UTC](https://forum.mautic.org/t/cyrillic-characters-in-the-mail-body-mail-can-not-be-saved/34837/1 "2025-01-24T06:35:18Z")

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**Your software**  
My Mautic version is: v5.2.1  
My PHP version is: 8.1.31  
My Database type and version is: 10.11.8-MariaDB-0ubuntu0.24.04.1

**Your problem**  
My problem is: I can not save mails if there is Cyrillic character in the body.  
I am creating new email. I can save it without problem. If i try to put some Cyrillic characters in the mail body the mail can not be saved.

Steps I have tried to fix the problem:

1. Create new mail
2. select any template
3. Edit with builder
4. Save - it will be saved wit any problem
5. Edit with builder
6. Enter some Cyrillic characters (select any of this МКД карактерс)
7. Save - - it can not be saved - there is message: Your request could be processed, please try again