# Dashboard graphs show incorrect contact and visit numbers **URL:** \ **Category:** Product Support\ **Created:** [March 31, 2020, 9:00am UTC](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679 "2020-03-31T09:00:14Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![backseat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/backseat/32/1863_2.png) [@backseat](https://forum.mautic.org/u/backseat)\ **Post date:** [March 31, 2020, 9:00am UTC](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679/1 "2020-03-31T09:00:14Z")
**Your software** My Mautic version is: v2.15.3 My PHP version is: 7.3.14 **Your problem** My problem is: This is a new installation two weeks ago. Until yesterday, it sat idle: no cron jobs, no contacts, no connected WordPress plugin. The dashboard “contacts created” graph shows numbers ranging from 867-889, different every day but very similar, and starting on the day the server was set up. The first, and so far only, contact was added yesterday. The dashboard “page visits” graph shows very similar numbers to the contacts created graph. Until yesterday, the WordPress plugin was not installed. Either I misunderstand what those graphs show, or they are incorrect. How can I best troubleshoot this? Thanks, Keith These errors are showing in the log: none Steps I have tried to fix the problem: scratched head, but that didn’t help. ---
**Author:** ![renzof](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/renzof/32/1738_2.png) [@renzof](https://forum.mautic.org/u/renzof)\ **Post date:** [March 31, 2020, 12:34pm UTC](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679/2 "2020-03-31T12:34:34Z")
My guess that those contacts are visits to you mautic instance (if nothing else is connected) maybe people browsing or bots? ---
**Author:** ![backseat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/backseat/32/1863_2.png) [@backseat](https://forum.mautic.org/u/backseat)\ **Post date:** [April 1, 2020, 7:42am UTC](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679/3 "2020-04-01T07:42:22Z")
Thanks renzof. Perhaps I misunderstand what “contacts” and “page visits” are. I thought “contacts” would be the number of contacts on my list, and “page visits” would be the number of page visits to the connected website. Are you saying that the graph shows the number of visits to my Mautic site? That just seems a strange thing to show! ---
**Author:** ![renzof](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/renzof/32/1738_2.png) [@renzof](https://forum.mautic.org/u/renzof)\ **Post date:** [April 1, 2020, 8:50am UTC](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679/4 "2020-04-01T08:50:57Z")
There are 2 types of contacts - **Visitors** (formerly anonymous leads) — visitors to your site who have not yet been identified by a form or other interaction. - These contacts are tracked by Mautic but typically remain hidden so as not to clutter your segment. - **Standard contacts** — contacts which have identified themselves via a form or some other source. As a result, these contacts typically have a name, email, and other identifying fields. Source > **[Contacts](https://docs.mautic.org/en/contacts)** > > . Leads were renamed to contacts in mautic1400mautic-140\].Contacts are the central factor of a marketing automation platform. These are all the individuals who have visited your websites or interacted with you in some way.Contact Types. There are two... So a visit can become a contact which is anonymous until is identified. Visits count when a user visits a web sites with the mautic tracking installed or to a mautic page hosted on the mautic instance. In my case because we replaced the mautic default page for a mautic page the visits to mautic instance count as well. Best way is have a look at a specific contact history and it will tell you how are they are being identified/tracked Hope this helps ---
**Author:** ![backseat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/backseat/32/1863_2.png) [@backseat](https://forum.mautic.org/u/backseat)\ **Post date:** [April 2, 2020, 2:10pm UTC](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679/5 "2020-04-02T14:10:24Z")
Thanks, that was helpful. I want to **only** track contacts/visitors to the related WordPress website, and ignore visitors to the Mautic site. Is that doable? If not, any pointers to the code that counts such visitors? We have a system monitoring tool that is racking up the visitor count, but really we have no need to track visitors to anything other than the WordPress site. ---
**Author:** ![renzof](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/renzof/32/1738_2.png) [@renzof](https://forum.mautic.org/u/renzof)\ **Post date:** [April 2, 2020, 10:20pm UTC](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679/6 "2020-04-02T22:20:15Z")
No problem. Maybe the easier way is to remove any pages from Mautic if you are not going to use them? You could also create a segment with filter of visited url contains your wordpress site ---
**Author:** ![backseat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/backseat/32/1863_2.png) [@backseat](https://forum.mautic.org/u/backseat)\ **Post date:** [May 11, 2020, 3:10pm UTC](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679/7 "2020-05-11T15:10:23Z")
For anyone else that records false visit numbers because of website monitoring, the solution is to go to Settings, Configuration, System Settings and add the monitoring IP addresses/subnets to “List of IPs to not track contacts with (one per line)” under “Miscellaneous Settings”. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [May 11, 2020, 3:36pm UTC](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679/8 "2020-05-11T15:36:22Z")
Thanks for reporting back with a solution @backseat! ---
**Author:** ![ekatronik](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ekatronik/32/120_2.png) [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Post date:** [December 19, 2020, 6:04am UTC](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679/9 "2020-12-19T06:04:00Z")
I faced with same problem too I will try this solution… thanks