# Database connection error (code #0) when clicking in a URL inside an email

**URL:** <https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409>\
**Category:** Product Support\
**Created:** [April 8, 2018, 3:26am UTC](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409 "2018-04-08T03:26:20Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![pilar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pilar/32/609_2.png) [@pilar](https://forum.mautic.org/u/pilar)\
**Post date:** [April 8, 2018, 3:26am UTC](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409/1 "2018-04-08T03:26:20Z")

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Hello,

I send an email with an asset located in google drive.

When clicking to download the assets, users get the error Database connection error (code #0) but URL from the asset outside the email does work.

Any idea on how to fix that issue?

Thanks

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [April 8, 2018, 4:48am UTC](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409/2 "2018-04-08T04:48:25Z")

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@Pilar why dont you add that file in your mautic folder?

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**Author:** ![pilar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pilar/32/609_2.png) [@pilar](https://forum.mautic.org/u/pilar)\
**Post date:** [April 8, 2018, 6:08am UTC](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409/3 "2018-04-08T06:08:44Z")

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because it did not work either

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<div class="post-metadata">

**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [April 8, 2018, 6:11am UTC](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409/4 "2018-04-08T06:11:12Z")

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what mautic version you have installed?

Where you installed?

Did you check error log ?

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<div class="post-metadata">

**Author:** ![pilar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pilar/32/609_2.png) [@pilar](https://forum.mautic.org/u/pilar)\
**Post date:** [April 8, 2018, 6:19am UTC](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409/5 "2018-04-08T06:19:35Z")

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v2.12.2

How you check error log?

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<div class="post-metadata">

**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [April 8, 2018, 6:22am UTC](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409/6 "2018-04-08T06:22:04Z")

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click on gear , system info/log

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<div class="post-metadata">

**Author:** ![pilar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pilar/32/609_2.png) [@pilar](https://forum.mautic.org/u/pilar)\
**Post date:** [April 8, 2018, 6:37am UTC](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409/7 "2018-04-08T06:37:26Z")

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I have this error WARNING: IP LOOKUP: …geolite…

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<div class="post-metadata">

**Author:** ![pilar](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pilar/32/609_2.png) [@pilar](https://forum.mautic.org/u/pilar)\
**Post date:** [April 8, 2018, 10:02am UTC](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409/8 "2018-04-08T10:02:27Z")

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any body that can help me with this?

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [April 8, 2018, 11:31pm UTC](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409/9 "2018-04-08T23:31:53Z")

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tRY TO REINSTALL AGAIN… WITH ALL RECOMMENDED ENVIRONMENT OF MAUTIC.