# Database install can't get past that part **URL:** \ **Category:** Product Support\ **Created:** [October 12, 2015, 9:40pm UTC](https://forum.mautic.org/t/database-install-cant-get-past-that-part/2567 "2015-10-12T21:40:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![sbrinaz](https://avatars.discourse-cdn.com/v4/letter/s/779978/32.png) [@sbrinaz](https://forum.mautic.org/u/sbrinaz)\ **Post date:** [October 12, 2015, 9:40pm UTC](https://forum.mautic.org/t/database-install-cant-get-past-that-part/2567/1 "2015-10-12T21:40:04Z")
I am doing an install…php is version 5.6.X…created a MySQL database already. On the install it checks out okay to get to the next page for the db install area. Install…on the database setup page… Localhost Port 3306 user name, db name and password all good there… I did try some prefix and even left it blank… Not sure MySQL PDO versus MySQLi …but have at PDO which is recommended. It won’t continue after that and get the following internal 500 error: Uh oh! I think I broke it. If I do it again, please report me to the system administrator! Anyone? ---
**Author:** ![sbrinaz](https://avatars.discourse-cdn.com/v4/letter/s/779978/32.png) [@sbrinaz](https://forum.mautic.org/u/sbrinaz)\ **Post date:** [October 19, 2015, 4:55pm UTC](https://forum.mautic.org/t/database-install-cant-get-past-that-part/2567/2 "2015-10-19T16:55:25Z")
Thanks…this is what the log says: [2015-10-19 17:23:01] mautic.CRITICAL: Uncaught PHP Exception RedisException: “Redis server went away” at /var/www/vhosts/u17706477.onlinehome-server.com/maem.distinctem.com/vendor/doctrine/cache/lib/Doctrine/Common/Cache/RedisCache.php line 47 {“exception”:"[object] (RedisException(code: 0): Redis server went away at /var/www/vhosts/u17706477.onlinehome-server.com/maem.distinctem.com/vendor/doctrine/cache/lib/Doctrine/Common/Cache/RedisCache.php:47)"} [] Line 47 is: $redis-\>setOption(Redis::OPT\_SERIALIZER, $this-\>getSerializerValue()); ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 20, 2015, 5:45am UTC](https://forum.mautic.org/t/database-install-cant-get-past-that-part/2567/3 "2015-10-20T05:45:11Z")
The same issue had been discussed here: [https://github.com/mautic/mautic/issues/979](https://github.com/mautic/mautic/issues/979) The solution for now is to disable redis PHP extension. ---
**Author:** ![sbrinaz](https://avatars.discourse-cdn.com/v4/letter/s/779978/32.png) [@sbrinaz](https://forum.mautic.org/u/sbrinaz)\ **Post date:** [October 12, 2015, 9:40pm UTC](https://forum.mautic.org/t/database-install-cant-get-past-that-part/2567/4 "2015-10-12T21:40:04Z")
I am doing an install…php is version 5.6.X…created a MySQL database already. On the install it checks out okay to get to the next page for the db install area. Install…on the database setup page… Localhost Port 3306 user name, db name and password all good there… I did try some prefix and even left it blank… Not sure MySQL PDO versus MySQLi …but have at PDO which is recommended. It won’t continue after that and get the following internal 500 error: Uh oh! I think I broke it. If I do it again, please report me to the system administrator! Anyone? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 14, 2015, 8:24am UTC](https://forum.mautic.org/t/database-install-cant-get-past-that-part/2567/5 "2015-10-14T08:24:45Z")
Please, check the Mautic log (in the app/logs folder) and the server log for more details about the error. ---
**Author:** ![sbrinaz](https://avatars.discourse-cdn.com/v4/letter/s/779978/32.png) [@sbrinaz](https://forum.mautic.org/u/sbrinaz)\ **Post date:** [November 4, 2015, 7:33pm UTC](https://forum.mautic.org/t/database-install-cant-get-past-that-part/2567/6 "2015-11-04T19:33:08Z")
disable redis PHP extension How do you do this? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [November 5, 2015, 9:09am UTC](https://forum.mautic.org/t/database-install-cant-get-past-that-part/2567/7 "2015-11-05T09:09:00Z")
The redis problem should be fixed in Mautic 1.2.1 ( [https://github.com/mautic/mautic/pull/983](https://github.com/mautic/mautic/pull/983) ). What version of Mautic do you use? Ask your system administrator to disable PHP redis extension. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:57pm UTC](https://forum.mautic.org/t/database-install-cant-get-past-that-part/2567/8 "2020-02-02T22:57:13Z")