# Database Setup Issue **URL:** \ **Category:** Product Support\ **Created:** [January 25, 2016, 3:31am UTC](https://forum.mautic.org/t/database-setup-issue/3302 "2016-01-25T03:31:27Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![probles18](https://avatars.discourse-cdn.com/v4/letter/p/ec9cab/32.png) [@probles18](https://forum.mautic.org/u/probles18)\ **Post date:** [January 25, 2016, 3:31am UTC](https://forum.mautic.org/t/database-setup-issue/3302/1 "2016-01-25T03:31:27Z")
Hi all, First, let me congratulate to the team in charge of this initiative. This is a great tool! Well, let me tell you that my enthusiasm was stopped in the STEP 1 with this message during the database setup: **“An error occured while attempting to connect to the database: SQLSTATE[28000] [1045] Access denied for user ‘inboundc/mautic’@‘localhost’ (using password: YES)”** I will appreciate any tip to solve this issue and finish the installation. Thanks and regards, Pablo Robles ---
**Author:** ![probles18](https://avatars.discourse-cdn.com/v4/letter/p/ec9cab/32.png) [@probles18](https://forum.mautic.org/u/probles18)\ **Post date:** [January 25, 2016, 3:31am UTC](https://forum.mautic.org/t/database-setup-issue/3302/2 "2016-01-25T03:31:27Z")
Hi all, First, let me congratulate to the team in charge of this initiative. This is a great tool! Well, let me tell you that my enthusiasm was stopped in the STEP 1 with this message during the database setup: “An error occured while attempting to connect to the database: SQLSTATE[28000] [1045] Access denied for user ‘inboundc/mautic’@‘localhost’ (using password: YES)” I will appreciate any tip to solve this issue and finish the installation. Thanks and regards, Pablo Robles ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [January 25, 2016, 12:39pm UTC](https://forum.mautic.org/t/database-setup-issue/3302/3 "2016-01-25T12:39:32Z")
I’m sorry for the stopped enthusiasm. Seems Mautic doesn’t have access to your database. Either username or password (or other database configuration option) is not correct. It’s not a Mautic fault though. ---
**Author:** ![probles18](https://avatars.discourse-cdn.com/v4/letter/p/ec9cab/32.png) [@probles18](https://forum.mautic.org/u/probles18)\ **Post date:** [February 3, 2016, 4:17am UTC](https://forum.mautic.org/t/database-setup-issue/3302/4 "2016-02-03T04:17:58Z")
Hi, I did the homework. I worked with my hosting provider and their own tests demonstrate that the user connects with the database. However, when I run [www.mydomain.com/mautic](http://www.mydomain.com/mautic) the same user is not recognized by the database. They say that I should ask you (the application provider) the conditions required in the PHP-SQL environment to change some parameter that is avoiding the connection. For example, what versión of PHP do you need? Extensións required? and so on. I will appreciate your help with this information. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [February 3, 2016, 10:14am UTC](https://forum.mautic.org/t/database-setup-issue/3302/5 "2016-02-03T10:14:53Z")
Requirements are here: [https://www.mautic.org/download/requirements/](https://www.mautic.org/download/requirements/) Although the minimum PHP version will raise for upcoming Mautic 1.3.0 to 5.4+ ---
**Author:** ![Svet\_Zitrka](https://avatars.discourse-cdn.com/v4/letter/s/a9adbd/32.png) [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Post date:** [February 26, 2016, 6:17am UTC](https://forum.mautic.org/t/database-setup-issue/3302/6 "2016-02-26T06:17:35Z")
I searched but did not find. It’s somewhere approximate release date Mautic 1.3.0? According flerkvence issuance previous versions it might Taking of mid-March, agrees to it?