# Disconnect a contact from an already-sent segment-email to force re-send

**URL:** <https://forum.mautic.org/t/disconnect-a-contact-from-an-already-sent-segment-email-to-force-re-send/26010>\
**Category:** General Discussion\
**Created:** [November 10, 2022, 9:49am UTC](https://forum.mautic.org/t/disconnect-a-contact-from-an-already-sent-segment-email-to-force-re-send/26010 "2022-11-10T09:49:35Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![xmontero](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xmontero/32/7499_2.png) [@xmontero](https://forum.mautic.org/u/xmontero)\
**Post date:** [November 10, 2022, 9:49am UTC](https://forum.mautic.org/t/disconnect-a-contact-from-an-already-sent-segment-email-to-force-re-send/26010/1 "2022-11-10T09:49:35Z")

</div>

Use case:

jan =\> Alice registers with the email [alice@hotmail.com](mailto:alice@hotmail.com) - Gets into the segment “flowers”  
feb =\> Alice registers [alice@gmail.com](mailto:alice@gmail.com) but does not communicate us  
mar =\>Alice stops reading her [alice@hotmail.com](mailto:alice@hotmail.com)  
apr =\> We send a promotion “Flower shop” in a segment email. This is evergreen so each month we’ll send out the same promotion email and Mautic will take care to send only to new contacts. This includes Alice at [alice@hotmail.com](mailto:alice@hotmail.com) - The email gets properly sent.  
may =\> People continue to enter in the “flowers” segment. Only new addresses get the email.  
jun =\> Alice reports to our Customer Care the new email address [alice@gmail.com](mailto:alice@gmail.com)

Question =\> How I can “detach” alice from the “Flower shop email already has been set” mark so next time I click on “send” on the promotional email Alice gets also added to the queue (to her new email address)?