# Do Not Contact on preference page
**URL:** https://forum.mautic.org/t/do-not-contact-on-preference-page/23391
**Category:** Product Support
**Created:** [March 30, 2022, 5:29pm UTC](https://forum.mautic.org/t/do-not-contact-on-preference-page/23391 "2022-03-30T17:29:03Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@donbowman](https://forum.mautic.org/u/donbowman)
#### Post date: [March 30, 2022, 5:29pm UTC](https://forum.mautic.org/t/do-not-contact-on-preference-page/23391/1 "2022-03-30T17:29:04Z")
**Your software**
My Mautic version is: 4.2
My PHP version is: 7.4
My Database type and version is: tidb
**Your problem**
I allow users to select segments on preferences screen.
However, some would prefer to set ‘do not contact’.
I don’t see how to do this from a custom preferences lander, there is no Variable for it.
How can i give the user a ‘unsubscribe from all email channel’ button on a custom preferences page?
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [March 31, 2022, 2:33pm UTC](https://forum.mautic.org/t/do-not-contact-on-preference-page/23391/2 "2022-03-31T14:33:34Z")
That is called `{preferredchannel}`
Look here:
> **[Variables | Mautic](https://docs.mautic.org/en/setup/variables#preference-center-landing-page-tokens)**
>
> . . Contact fields. Company Contact fields. Mautic Component tokens. Email specific tokens. Landing Page tokens. . Preference Center Landing Page tokens. . Dynamic Web Content tokens. Contact Monitoring. Search filters. Alphabetical list. . . ProTip....
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### Author:  [@donbowman](https://forum.mautic.org/u/donbowman)
#### Post date: [April 1, 2022, 11:44am UTC](https://forum.mautic.org/t/do-not-contact-on-preference-page/23391/3 "2022-04-01T11:44:10Z")
I don’t believe that works as a means of unsubscribe/do-not-contact.
Using it, I get a box saying ‘i pref communication by’. I only have one channel, email, and, that is thus the only thing the user can select. There’s no means of saying ‘do not email’.
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [April 1, 2022, 1:34pm UTC](https://forum.mautic.org/t/do-not-contact-on-preference-page/23391/4 "2022-04-01T13:34:43Z")
Oh true. This sux.
{channelfrequency}
Will produce:
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### Author:  [@donbowman](https://forum.mautic.org/u/donbowman)
#### Post date: [April 1, 2022, 9:52pm UTC](https://forum.mautic.org/t/do-not-contact-on-preference-page/23391/5 "2022-04-01T21:52:49Z")
yes, except those don’t work at all.
the pause feature is broken entirely.
>
>
> \### Mautic Version
>
> 4.0.0
>
> \### PHP version
>
> 7.4
>
> \### What browsers are y…ou seeing the problem on?
>
> Not relevant
>
> \### What happened?
>
> Show pause contact preferences not working
>
> \### How can we reproduce this issue?
>
> When enabling "Show pause contact preferences" in v4.0.1 and updating my preference to not allow emails from 11-3-21 to 11-20-21 and saving, I sent myself an email and still received it. This was done from Channels -\> Emails. I believe this may also be an issue for the "Do not send me more than" and the "Categories" are being ignored.
>
> \### Relevant log output
>
> \_No response\_
>
> \### Code of Conduct
>
> \- \[X\] I confirm that I have read and agree to follow this project's Code of Conduct
---
### Author:  [@media31](https://forum.mautic.org/u/media31)
#### Post date: [November 2, 2022, 8:46am UTC](https://forum.mautic.org/t/do-not-contact-on-preference-page/23391/6 "2022-11-02T08:46:11Z")
Sounds like it isn’t possible to set a contact to “don’t contact” when I use a preference page?
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [November 2, 2022, 12:14pm UTC](https://forum.mautic.org/t/do-not-contact-on-preference-page/23391/7 "2022-11-02T12:14:15Z")
You can uncheck the channel = do not conact