# Do not load contacts.

**URL:** https://forum.mautic.org/t/do-not-load-contacts/8365
**Category:** Product Support
**Created:** [April 27, 2017, 9:48am UTC](https://forum.mautic.org/t/do-not-load-contacts/8365 "2017-04-27T09:48:28Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![jesus.montejo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jesus.montejo/32/169_2.png) [@jesus.montejo](https://forum.mautic.org/u/jesus.montejo)
#### Post date: [April 27, 2017, 9:48am UTC](https://forum.mautic.org/t/do-not-load-contacts/8365/1 "2017-04-27T09:48:28Z")

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Hi,  
  
  
  
Sometimes in mautic I want to access a contact and will not let me stay as loading, it shows the top blue bar loading but it does not get to access and the next day I try again and if you access.  
  
  
  
What can this problem be?  
  
  
  
Thank you

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<div class="post-metadata">

### Author: ![jesus.montejo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jesus.montejo/32/169_2.png) [@jesus.montejo](https://forum.mautic.org/u/jesus.montejo)
#### Post date: [April 27, 2017, 9:48am UTC](https://forum.mautic.org/t/do-not-load-contacts/8365/2 "2017-04-27T09:48:28Z")

</div>

Hi,

Sometimes in mautic I want to access a contact and will not let me stay as loading, it shows the top blue bar loading but it does not get to access and the next day I try again and if you access.

What can this problem be?

Thank you