# Does social monitoring work only with twitter?

**URL:** <https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918>\
**Category:** Product Support\
**Created:** [July 29, 2022, 2:20pm UTC](https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918 "2022-07-29T14:20:19Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\
**Post date:** [July 29, 2022, 2:20pm UTC](https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918/1 "2022-07-29T14:20:19Z")

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**Your software**  
My Mautic version is: 3.3  
My PHP version is:  
My Database type and version is:

**Your problem**  
My problem is: How is this supposed to work?

Also, just wondering as I haven’t found this on the forum, is it possible to add other channels such as facebook, instagram to the monitoring hashtags?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 30, 2022, 6:15am UTC](https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918/2 "2022-07-30T06:15:27Z")

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Hi,

1. There are no plugins at the momment to support this
2. meta doesn’t allow you to have unconditional access t these infos, which makes it hard to create such a plugin.  
Regards:  
Joey

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**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\
**Post date:** [July 30, 2022, 9:50am UTC](https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918/3 "2022-07-30T09:50:19Z")

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Thank you for following up, now I’ve been trying to get the default instagram plugin to work.

When I hit authorize I’m getting the following error,  
{“error\_type”: “OAuthException”, “code”: 400, “error\_message”: “Invalid redirect\_uri”}

Have you faced this before? Any tips on how to get past it?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 30, 2022, 3:38pm UTC](https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918/4 "2022-07-30T15:38:34Z")

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Ok. Do you know what the original plugin used to be able to do?

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**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\
**Post date:** [July 30, 2022, 4:48pm UTC](https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918/5 "2022-07-30T16:48:13Z")

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Not exactly there is a couple of features listed within the puglin listed:

> Display public profile and enable profile to contact field matching
> 
> Display public activity

It should be useful at least some social media plugin should be available to use.

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 31, 2022, 7:05am UTC](https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918/6 "2022-07-31T07:05:14Z")

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Ok. cool.  
Plz post your findings.

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**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\
**Post date:** [August 12, 2022, 12:26pm UTC](https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918/8 "2022-08-12T12:26:04Z")

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I’ve tried to set up the instagram plugin after a few hours spent trying to understand how to actually get the app to work on facebook dev platform and a few more errors thrown on mautic end,  
I decided to look into integrations because it seems that neither facebook or instagram are available for monitoring, or anything else for the matter, given those are two of the main channels businesses are using the most nowadays, will keep looking.

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [August 12, 2022, 1:46pm UTC](https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918/9 "2022-08-12T13:46:26Z")

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Hi, they are not available for monitoring. Meta and Linkedin closed those options.