# don't understand how "contact field value" condition works

**URL:** <https://forum.mautic.org/t/dont-understand-how-contact-field-value-condition-works/10839>\
**Category:** Product Support\
**Created:** [July 8, 2019, 10:26am UTC](https://forum.mautic.org/t/dont-understand-how-contact-field-value-condition-works/10839 "2019-07-08T10:26:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![joxi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joxi/32/334_2.png) [@joxi](https://forum.mautic.org/u/joxi)\
**Post date:** [July 8, 2019, 10:26am UTC](https://forum.mautic.org/t/dont-understand-how-contact-field-value-condition-works/10839/1 "2019-07-08T10:26:40Z")

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Hi everyone

made a simple campaign which send an email based on a contact field value (this field is a custom field, text)

so basically

segment \>\> if condition (contact field value) \>\> send email

My issue : the campaign is lauched, schedule email based on contact field value, OK.

day + 1, some users already in the segment have their contact field value updated (via our CRM), normally it should send the email as the condition is now ok, but no, nothing happens.

what i’m doing wrong ?

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**Author:** ![alban](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alban/32/1959_2.png) [@alban](https://forum.mautic.org/u/alban)\
**Post date:** [August 21, 2019, 12:46pm UTC](https://forum.mautic.org/t/dont-understand-how-contact-field-value-condition-works/10839/2 "2019-08-21T12:46:45Z")

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First, I would make sure that all the CRON jobs required to power Mautic are running.  
From what you said, your segment is updated so it seems that `mautic:segment:update` is running. Also, your segment contact is pulled into the campaign, which means that `mautic:campaign:update` is also running.  
There is still a chance that `mautic:campaign:trigger` is not running. That’s the one that execute all the events in your campaign workflow.  
In the campaign view, do you see your condition triggered, or it’s pending?  
What if you try to plug your email directly after the source, does it send?  
If not, please give more details about how you set the condition, what value is expected, what operators you used etc?