# Download page not working
**URL:** https://forum.mautic.org/t/download-page-not-working/8229
**Category:** Product Support
**Created:** [April 18, 2017, 1:51am UTC](https://forum.mautic.org/t/download-page-not-working/8229 "2017-04-18T01:51:39Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@msource1](https://forum.mautic.org/u/msource1)
#### Post date: [April 18, 2017, 1:51am UTC](https://forum.mautic.org/t/download-page-not-working/8229/1 "2017-04-18T01:51:39Z")
FYI - download button at [https://www.mautic.org/download/](https://www.mautic.org/download/) does nothing after all required information was input.
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### Author:  [@msource1](https://forum.mautic.org/u/msource1)
#### Post date: [April 18, 2017, 1:51am UTC](https://forum.mautic.org/t/download-page-not-working/8229/2 "2017-04-18T01:51:39Z")
FYI - download button at [https://www.mautic.org/download/](https://www.mautic.org/download/) does nothing after all required information was input.
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### Author:  [@escopecz](https://forum.mautic.org/u/escopecz)
#### Post date: [April 18, 2017, 7:23am UTC](https://forum.mautic.org/t/download-page-not-working/8229/3 "2017-04-18T07:23:02Z")
Fixed. Thanks for pointing it out!
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### Author:  [@alauzon](https://forum.mautic.org/u/alauzon)
#### Post date: [February 4, 2021, 7:00pm UTC](https://forum.mautic.org/t/download-page-not-working/8229/4 "2021-02-04T19:00:43Z")
Here in 2021 I have the same problem. THe download page does nothing after I have filled the form with information and clicked on the Download button. I have looked into the debig console of the page and there is a croos domain problem. On Firefox it says π
> Uncaught DOMException: Permission denied to access property βmQueryβ on cross-origin object
> On chrome it says:
> mautic-form.js:31 GET [https://m.mautic.org/asset/79:mautic-324?ct=YToyOntpOjA7czo0OiJmb3JtIjtpOjE7aTo1O30%3D](https://m.mautic.org/asset/79:mautic-324?ct=YToyOntpOjA7czo0OiJmb3JtIjtpOjE7aTo1O30%3D) 500 (Internal Server Error)
> parseFormResponse @ mautic-form.js:31
> (anonymous) @ mautic-form.js:37
> postMessage (async)
> (anonymous) @ VM108 submit:4
> app.js?v2679912a:243 Uncaught DOMException: Blocked a frame with origin β[https://m.mautic.org](https://m.mautic.org)β from accessing a cross-origin frame.
> at HTMLDocument. ([https://m.mautic.org/media/js/app.js?v2679912a:243:347](https://m.mautic.org/media/js/app.js?v2679912a:243:347))
> at fire ([https://m.mautic.org/media/js/libraries.js?v2679912a:328:299](https://m.mautic.org/media/js/libraries.js?v2679912a:328:299))
> at Object.fireWith [as resolveWith] ([https://m.mautic.org/media/js/libraries.js?v2679912a:333:198](https://m.mautic.org/media/js/libraries.js?v2679912a:333:198))
> at Function.ready ([https://m.mautic.org/media/js/libraries.js?v2679912a:340:11](https://m.mautic.org/media/js/libraries.js?v2679912a:340:11))
> at HTMLDocument.completed ([https://m.mautic.org/media/js/libraries.js?v2679912a:340:291](https://m.mautic.org/media/js/libraries.js?v2679912a:340:291))
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [February 4, 2021, 7:03pm UTC](https://forum.mautic.org/t/download-page-not-working/8229/5 "2021-02-04T19:03:09Z")
Thanks for reporting this - we will look into it! We have done a few updates just recently on the server itself so that may be the cause of the issue!
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [February 5, 2021, 9:48am UTC](https://forum.mautic.org/t/download-page-not-working/8229/6 "2021-02-05T09:48:35Z")
This is now resolved - with the server update a file path had changed and the PHP limits had been reset π
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [February 5, 2021, 9:48am UTC](https://forum.mautic.org/t/download-page-not-working/8229/7 "2021-02-05T09:48:47Z")