# E-mail address to send email

**URL:** <https://forum.mautic.org/t/e-mail-address-to-send-email/28580>\
**Category:** Mautic 4 Install/Upgrade Support\
**Tags:** email\
**Created:** [July 12, 2023, 11:20am UTC](https://forum.mautic.org/t/e-mail-address-to-send-email/28580 "2023-07-12T11:20:26Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![tskamath](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tskamath/32/10147_2.png) [@tskamath](https://forum.mautic.org/u/tskamath)\
**Post date:** [July 12, 2023, 11:20am UTC](https://forum.mautic.org/t/e-mail-address-to-send-email/28580/1 "2023-07-12T11:20:26Z")

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**Mautic V4.4.9**  
_My PHP version is_ : 7.4.33  
_My MariaDB version is_ (delete as applicable): MariaDB version 11.0.2-MariaDB

_ **New install !! newbie to Mautic** _

**Your problem**  
I have production SES account, I have a verified email id in SES. I am able to send email as per the campaign setup.

My Issues is the email ID used to send the email is always the admin account email ID and not the email ID enter in **e-mail address to send email**. I am sure I am missing something… ☹ ??

_Steps I have tried to fix the problem_ :

1. I have both the admin account and toSend email Id verified in SES, interchanged them between the Admin Account Email ID and the “e-mail address to send email”. The Emails are always sent using the admin account Email ID.

2. changed the admin account Email ID to Non Verified, the Email are not sent… "Last execution error: Expected response code 250 but got code “554”, with message "_554 Message rejected: Email address is not verified. The following identities failed the check in region AP-SOUTH-1: Srikanth Kamath , [xxxxx@gmail.com](mailto:xxxxx@gmail.com)_ "

3. Enable and Disabled the “Mailer is owner” switch. no effect…

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 12, 2023, 4:35pm UTC](https://forum.mautic.org/t/e-mail-address-to-send-email/28580/2 "2023-07-12T16:35:10Z")

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Hi, you can set the sender email address in config / email.  
Dont choose owner unless you want that the aender is owner which is probably the admin 🙂

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**Author:** ![tskamath](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tskamath/32/10147_2.png) [@tskamath](https://forum.mautic.org/u/tskamath)\
**Post date:** [July 13, 2023, 5:08am UTC](https://forum.mautic.org/t/e-mail-address-to-send-email/28580/3 "2023-07-13T05:08:48Z")

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thanks Mate,

the first step I tried was in config / email “e-mail address to send email”, that’s the error, it always send the email in campaigns from the admin email id instead of what was set in “e-mail address to send email”

“e-mail address to send email” : [yyyyy@gmail.com](mailto:yyyyy@gmail.com)  
“account details” : email : [srikanth.kamath@xxxxxx.com](mailto:srikanth.kamath@xxxxxx.com)

the campaign is sent using [srikanth.kamath@xxxxxx.com](mailto:srikanth.kamath@xxxxxx.com) and not [yyyyy@gmail.com](mailto:yyyyy@gmail.com)

any help would be great, btw I **appreciate** your response to all the other topics… **thanks** for the time and effort…

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 13, 2023, 6:21am UTC](https://forum.mautic.org/t/e-mail-address-to-send-email/28580/4 "2023-07-13T06:21:41Z")

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Sure. Did you turn off sender is the owner?

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**Author:** ![tskamath](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tskamath/32/10147_2.png) [@tskamath](https://forum.mautic.org/u/tskamath)\
**Post date:** [July 14, 2023, 1:44am UTC](https://forum.mautic.org/t/e-mail-address-to-send-email/28580/5 "2023-07-14T01:44:08Z")

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yes sir, 🙏

 ![Screenshot 2023-07-14 at 7.08.17 AM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/523ca8c8128ea32bcc37af503d7d85d456e7293a.png)

I am doing something wrong, I sure its some setting, which I have messed,… ☹

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 14, 2023, 8:43am UTC](https://forum.mautic.org/t/e-mail-address-to-send-email/28580/6 "2023-07-14T08:43:11Z")

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Can you open the specific email you are sending, EDIT and go to the ADVANCED TAB.  
Is mailer is owner turned off there?

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**Author:** ![tskamath](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tskamath/32/10147_2.png) [@tskamath](https://forum.mautic.org/u/tskamath)\
**Post date:** [July 14, 2023, 1:03pm UTC](https://forum.mautic.org/t/e-mail-address-to-send-email/28580/7 "2023-07-14T13:03:09Z")

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Thanks Mate 🙏

😀 the best part only the test email had the “mailer is owner” ON… 🙂

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [July 16, 2023, 1:04am UTC](https://forum.mautic.org/t/e-mail-address-to-send-email/28580/8 "2023-07-16T01:04:01Z")

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