# E-mail editor - no toolbar

**URL:** <https://forum.mautic.org/t/e-mail-editor-no-toolbar/5338>\
**Category:** Product Support\
**Created:** [September 14, 2016, 8:52am UTC](https://forum.mautic.org/t/e-mail-editor-no-toolbar/5338 "2016-09-14T08:52:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![netram](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/netram/32/94_2.png) [@netram](https://forum.mautic.org/u/netram)\
**Post date:** [September 14, 2016, 8:52am UTC](https://forum.mautic.org/t/e-mail-editor-no-toolbar/5338/1 "2016-09-14T08:52:12Z")

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FIRST: I use the cloud version of mautic.  
  
  
  
I am using [https://drive.google.com/file/d/0B-xh9Kfn5X4oNV85YllNd3N3VHc/view?usp=sharing](https://drive.google.com/file/d/0B-xh9Kfn5X4oNV85YllNd3N3VHc/view?usp=sharing) as my e-mail template. Is based upon really simple responsive HTML template ([https://github.com/leemunroe/responsive-html-email-template](https://github.com/leemunroe/responsive-html-email-template)).  
  
  
  
I checked the code in W3 html checker no errors (some errors buts thats for obsolete items).  
  
  
  
Next i paste the code in to the Mautic e-mail editor. Give it a name, click save.  
  
  
  
When i then go back to the just created e-mail and click edit:

1. i dnot see a toolbar  
2. teh progression bar keeps going  
  
  
  
See [https://drive.google.com/file/d/0B-xh9Kfn5X4oN0p4X3pOd2IwZjA/view?usp=sharing](https://drive.google.com/file/d/0B-xh9Kfn5X4oN0p4X3pOd2IwZjA/view?usp=sharing)  
  
  
  
I think the email editor is changing the html code, with the result an error OR the html code is wrong. But i checked it in W3 html checker with no (big) error.  
  
  
  
Help is appreciated cause now i can’t continue creating e-mails.  
  
  
  
Thanks,  
  
  
  
Marten

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<div class="post-metadata">

**Author:** ![netram](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/netram/32/94_2.png) [@netram](https://forum.mautic.org/u/netram)\
**Post date:** [September 14, 2016, 8:52am UTC](https://forum.mautic.org/t/e-mail-editor-no-toolbar/5338/2 "2016-09-14T08:52:12Z")

</div>

FIRST: I use the cloud version of mautic.

I am using [https://drive.google.com/file/d/0B-xh9Kfn5X4oNV85YllNd3N3VHc/view?usp=sharing](https://drive.google.com/file/d/0B-xh9Kfn5X4oNV85YllNd3N3VHc/view?usp=sharing) as my e-mail template. Is based upon really simple responsive HTML template ([https://github.com/leemunroe/responsive-html-email-template](https://github.com/leemunroe/responsive-html-email-template)).

I checked the code in W3 html checker no errors (some errors buts thats for obsolete items).

Next i paste the code in to the Mautic e-mail editor. Give it a name, click save.

When i then go back to the just created e-mail and click edit:

1. i dnot see a toolbar
2. teh progression bar keeps going

See [https://drive.google.com/file/d/0B-xh9Kfn5X4oN0p4X3pOd2IwZjA/view?usp=sharing](https://drive.google.com/file/d/0B-xh9Kfn5X4oN0p4X3pOd2IwZjA/view?usp=sharing)

I think the email editor is changing the html code, with the result an error OR the html code is wrong. But i checked it in W3 html checker with no (big) error.

Help is appreciated cause now i can’t continue creating e-mails.

Thanks,

Marten

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<div class="post-metadata">

**Author:** ![netram](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/netram/32/94_2.png) [@netram](https://forum.mautic.org/u/netram)\
**Post date:** [September 15, 2016, 6:34am UTC](https://forum.mautic.org/t/e-mail-editor-no-toolbar/5338/3 "2016-09-15T06:34:44Z")

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anybody?