# Education Team definition & call for members **URL:** \ **Category:** Education Team\ **Tags:** volunteer, opportunity, education, governance\ **Created:** [November 7, 2019, 4:42pm UTC](https://forum.mautic.org/t/education-team-definition-call-for-members/11591 "2019-11-07T16:42:19Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [November 7, 2019, 4:42pm UTC](https://forum.mautic.org/t/education-team-definition-call-for-members/11591/1 "2019-11-07T16:42:19Z")
Based on the work carried out in the Mautic Community Summit last week to implement the proposed [Governance Structure](https://www.mautic.org/blog/press/mautic-community-governance-model/), please find below the definition for the Education Team. **Would you like to be involved in this team? Add a comment on this thread!** The first meeting will be organised for **Wednesday, 27th November 2019 at 1000hrs London time (see in your timezone [here](https://everytimezone.com/s/bb60a969))**. The Education Team is responsible for the Forum, Mautic Documentation and Internationalization. The team’s mission is to keep the forum clean and constructive, the documentation to be of high quality; understandability and accurate, and to ensure multilingual availability. ## Missions and expectations > To improve the resources available for new and established users to learn how to use Mautic ### Forum - #### Quality of contributions - Are the answers to asked questions correct? (ensure they are marked as a solution) - Is it an often asked question? → Add to documentation - Are there multiple posts about the same thing? → Merge into a mega-post - #### Forum Rules - Which rules are appropriate - Which rules are relevant / needed to keep the forum working fine - #### Moderate Forum / Assign Moderators - Moderate posts by themselves - Elect moderators who moderate the forum for them - #### Redirect all Support questions from Slack to Forums - Very visible hint in Slack (how? “Pinned message”, Slackbot, …?) - Manually moderating Slack & moving stuff to forums - Automatically moving stuff to forums? ### Documentation - #### Quality - Maintaining a high quality - Review accuracy of the documentation - Keeping it easy to understand - #### Completeness - Add missing topics to the documentation - Proactively reviewing site/google searches and identifying topics to write if there are missing areas - Manage issue queue on [GitHub - mautic/documentation: Mautic End User Documentation](http://Github.com/mautic/documentation) and [GitHub - mautic/developer-documentation: Mautic Developer Documentation](http://github.com/mautic/developer-documentation) - Adding highly requested forum questions - #### Up to date - Ensuring that the documentation is kept up to date with major releases - Document changes coming with those releases - Merge PR’s when they come in for new features - #### Languages - Keeping native translations accurate (FR/JP) - If necessary add more translations - ### Educational blog content - Curating and writing content to be used in the community blog - ### Mautic app (and website/marketing?) internationalization - Own Transifex and appropriate workflows - Manage multilingual marketing materials (e.g. website, fliers, etc) - Work tightly with Community, Product and Marketing teams ## Profiles of contributors needed in this team We need insights from: - New users - Established users - Administrators - Developers - Theme builders - Business owners considering Mautic - Business buyers/procurements We need people with skills as: - Trainers - Marketers - Video producers - Content creators - Documentation writers - Editors - Translators ## Would you like to be involved in this team? 👇 Add a comment below! 📅 The first meeting will be organised for **Wednesday, 27th November 2019 at 1000hrs London time (see in your timezone [here](https://everytimezone.com/s/bb60a969))**. ✅ Please provide your availability on [this Doodle poll](https://doodle.com/poll/4huw5rg9n96r5979). 📞 The call will be on Jitsi using this persistent URL: [Jitsi Meet](https://meet.jit.si/Mautic-Education-Team) ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [November 26, 2019, 11:45am UTC](https://forum.mautic.org/t/education-team-definition-call-for-members/11591/2 "2019-11-26T11:45:26Z")
Based on the availability submitted so far, I have selected Wednesday, 27th November at 0900hrs London time (see in your timezone [here](https://everytimezone.com/s/2c0772f2)) ---
**Author:** ![LordPatrick](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lordpatrick/32/433_2.png) [@LordPatrick](https://forum.mautic.org/u/LordPatrick)\ **Post date:** [November 26, 2019, 12:32pm UTC](https://forum.mautic.org/t/education-team-definition-call-for-members/11591/3 "2019-11-26T12:32:25Z")
Hi @silavapi My Motivation: I think documentation is horrible right now… Especially for beginners and as it seems for established users too the concept of mautic functionality is a “black box mystery”. Documentation must give an overview and explain the concepts and principles in a way a new user can get up and running fast. I also see many possibilities to improve mautic functionality from the users perspective and from the marketers view. **My insights:** New users Business owners considering Mautic **My skills** Trainer Marketer Video producer Content creator Documentation writer (German) Translation (German) The only problem could be time 😉 I will atttend tomorrow to see what can be done. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [November 26, 2019, 1:01pm UTC](https://forum.mautic.org/t/education-team-definition-call-for-members/11591/4 "2019-11-26T13:01:17Z")
Great insights and motivations, look forward to talking further tomorrow! ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [November 26, 2019, 9:32pm UTC](https://forum.mautic.org/t/education-team-definition-call-for-members/11591/5 "2019-11-26T21:32:12Z")
Sorry folks I realised this clashes with the community call, so will need to push it back by an hour to 10am instead of 9. I’ll update the post accordingly! ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [November 29, 2019, 4:07pm UTC](https://forum.mautic.org/t/education-team-definition-call-for-members/11591/6 "2019-11-29T16:07:29Z")
Thanks to everybody who joined the meeting! Here’s the notes, and the recording if you want to catch up: [https://drive.google.com/drive/folders/1Cdnyz7yHNQOjAqnxX0xNNNEU0p\_8q2om?usp=sharing](https://drive.google.com/drive/folders/1Cdnyz7yHNQOjAqnxX0xNNNEU0p_8q2om?usp=sharing) 📅 **Next meeting is proposed to be scheduled for Monday, 9th December at 8pm London time** (in your timezone [here](https://everytimezone.com/s/e1172b58)) See the agenda here: [Education Team Meeting Agenda: Monday, 9th December 2019](https://forum.mautic.org/t/education-team-agenda-9th-december-2019/11832) - please add a comment on the Agenda thread if you’re planning to join us!