# Elastic email problem
**URL:** https://forum.mautic.org/t/elastic-email-problem/7383
**Category:** Product Support
**Created:** [February 4, 2017, 3:44am UTC](https://forum.mautic.org/t/elastic-email-problem/7383 "2017-02-04T03:44:13Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@andreambrosio](https://forum.mautic.org/u/andreambrosio)
#### Post date: [February 4, 2017, 3:44am UTC](https://forum.mautic.org/t/elastic-email-problem/7383/1 "2017-02-04T03:44:13Z")
I can not connect to the Elastic email server, this error appears, can anyone help me?
Code:
Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] Log data: ++ Starting MauticEmailBundleSwiftmailerTransportElasticemailTransport !! Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] (code: 0) ++ Starting MauticEmailBundleSwiftmailerTransportElasticemailTransport !! Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] (code: 0)
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### Author:  [@andreambrosio](https://forum.mautic.org/u/andreambrosio)
#### Post date: [February 4, 2017, 3:44am UTC](https://forum.mautic.org/t/elastic-email-problem/7383/2 "2017-02-04T03:44:13Z")
I can not connect to the Elastic email server, this error appears, can anyone help me?
`Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] Log data: ++ Starting MauticEmailBundleSwiftmailerTransportElasticemailTransport !! Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] (code: 0)
++ Starting MauticEmailBundleSwiftmailerTransportElasticemailTransport !! Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] (code: 0)`
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### Author:  [@Paul999](https://forum.mautic.org/u/Paul999)
#### Post date: [February 4, 2017, 9:30am UTC](https://forum.mautic.org/t/elastic-email-problem/7383/3 "2017-02-04T09:30:57Z")
For me Elastic Emails is working. Sometimes hosts can block outgoing SMTP connections I heard. I’d ask your host if that’s the case in your case.
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### Author:  [@bchiam](https://forum.mautic.org/u/bchiam)
#### Post date: [February 5, 2017, 5:09pm UTC](https://forum.mautic.org/t/elastic-email-problem/7383/4 "2017-02-05T17:09:32Z")
Get your webhost to unblock [smtp.elasticemail.com](http://smtp.elasticemail.com) and port 2525. It will fix this issue. Same problem for me too.
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### Author:  [@nisimjoseph](https://forum.mautic.org/u/nisimjoseph)
#### Post date: [March 7, 2017, 7:48pm UTC](https://forum.mautic.org/t/elastic-email-problem/7383/5 "2017-03-07T19:48:37Z")
same here.
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### Author:  [@jonny](https://forum.mautic.org/u/jonny)
#### Post date: [December 10, 2019, 6:29pm UTC](https://forum.mautic.org/t/elastic-email-problem/7383/6 "2019-12-10T18:29:14Z")
I have same issue. how do i fix it please
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### Author:  [@ricardomartins](https://forum.mautic.org/u/ricardomartins)
#### Post date: [November 2, 2020, 4:45am UTC](https://forum.mautic.org/t/elastic-email-problem/7383/7 "2020-11-02T04:45:00Z")
Same issues on Nexcess. It seems they suddenly started blocking port 567.
You can:
1. Use port test tool (like [this one](https://www.yougetsignal.com/tools/open-ports/)) to check if your provider is blocking the SMTP port you’re using
2. Use some of the alternative ports listed here: [https://help.elasticemail.com/en/articles/2370422-how-to-configure-mautic-with-elastic-email](https://help.elasticemail.com/en/articles/2370422-how-to-configure-mautic-with-elastic-email)