# Email Bounces **URL:** \ **Category:** General Discussion\ **Created:** [January 11, 2016, 7:29am UTC](https://forum.mautic.org/t/email-bounces/3191 "2016-01-11T07:29:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [January 11, 2016, 7:29am UTC](https://forum.mautic.org/t/email-bounces/3191/1 "2016-01-11T07:29:22Z")
I do not have the IMAP bounce monitoring setup on my Mautic installation but I see that Mautic is still able to identify emails that have bounced. Is there a built in engine that monitors this? If so how accurate is it and can it reliably monitor bounces independent of the IMAP monitor? ---
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [January 11, 2016, 7:29am UTC](https://forum.mautic.org/t/email-bounces/3191/2 "2016-01-11T07:29:22Z")
I do not have the IMAP bounce monitoring setup on my Mautic installation but I see that Mautic is still able to identify emails that have bounced. Is there a built in engine that monitors this? If so how accurate is it and can it reliably monitor bounces independent of the IMAP monitor? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [January 11, 2016, 10:47am UTC](https://forum.mautic.org/t/email-bounces/3191/3 "2016-01-11T10:47:03Z")
How did you notice that Mautic is able to identify the bounced emails without the configured monitoring? ---
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [January 11, 2016, 4:00pm UTC](https://forum.mautic.org/t/email-bounces/3191/4 "2016-01-11T16:00:55Z")
I checked on a lead in the system and a yellow “Bounced” badge was in their profile. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [January 11, 2016, 4:16pm UTC](https://forum.mautic.org/t/email-bounces/3191/5 "2016-01-11T16:16:22Z")
That shouldn’t work automatically. Unless you are using Mautic hosted by [mautic.com](http://mautic.com). They have this configured automatically. ---
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [January 11, 2016, 4:17pm UTC](https://forum.mautic.org/t/email-bounces/3191/6 "2016-01-11T16:17:32Z")
This is a self hosted installation of Mautic. It showed up and when I scrolled over it it displayed a number of attempts to send the message to the user that caused the bounce. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [January 11, 2016, 4:20pm UTC](https://forum.mautic.org/t/email-bounces/3191/7 "2016-01-11T16:20:10Z")
Oh, right. Mautic doesn’t need to check the inbox for that. The email sending failed multiple time for some reason. Maybe you could find more details in the logs. ---
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [January 11, 2016, 4:21pm UTC](https://forum.mautic.org/t/email-bounces/3191/8 "2016-01-11T16:21:50Z")
Oh okay. That makes much more sense. When I do try and activate the IMAP monitoring feature, however, my Mautic timeout and no longer lets me into the configuration section of the system. I do have php-imap installed on my server. Is there any reason that it would timeout? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [January 11, 2016, 4:28pm UTC](https://forum.mautic.org/t/email-bounces/3191/9 "2016-01-11T16:28:10Z")
I can imagine it can take a quite while to go through the emails if the email folder has a lot of them. Maybe try to raise the timeout limit. ---
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [January 11, 2016, 4:28pm UTC](https://forum.mautic.org/t/email-bounces/3191/10 "2016-01-11T16:28:48Z")
The PHP timeout limit? The mailbox is fresh with no email in it yet. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [January 11, 2016, 4:53pm UTC](https://forum.mautic.org/t/email-bounces/3191/11 "2016-01-11T16:53:46Z")
Then no idea. Check the server and Mautic logs for more info. ---
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [January 11, 2016, 8:09pm UTC](https://forum.mautic.org/t/email-bounces/3191/12 "2016-01-11T20:09:22Z")
I just tried running the configuration again and this is the error I received. 2016/01/11 15:05:35 [error] 1343#0: \*935 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 000.000.00.00, server: [mauticinstall.com](http://mauticinstall.com), request: “POST /s/ajax?action=email:testMonitoredEmailServerConnection&mauticUserLastActive=1&mauticLastNotificationId=181 HTTP/1.1”, upstream: “[http://000.000.000.00:8080/s/ajax?action=email:testMonitoredEmailServerConnection&mauticUserLastActive=1&mauticLastNotificationId=181](http://000.000.000.00:8080/s/ajax?action=email:testMonitoredEmailServerConnection&mauticUserLastActive=1&mauticLastNotificationId=181)”, host: “[mauticinstall.com](http://mauticinstall.com)”, referrer: “[http://mauticinstall.com/s/config/edit](http://mauticinstall.com/s/config/edit)” ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [January 13, 2016, 9:57am UTC](https://forum.mautic.org/t/email-bounces/3191/13 "2016-01-13T09:57:20Z")
It seems that the imap sever doesn’t respond and so the connection times out or something similar ---
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [January 16, 2016, 1:09am UTC](https://forum.mautic.org/t/email-bounces/3191/14 "2016-01-16T01:09:48Z")
It’s happening with quite literally every IMAP configuration I try from Gmail to Microsoft Exchange. Is there anything else I should be looking for? I increased the timeout maximum in nginx and now it just sits there and does nothing for a really long time. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [January 17, 2016, 12:56pm UTC](https://forum.mautic.org/t/email-bounces/3191/15 "2016-01-17T12:56:17Z")
Well, it works for me and no one else is having this issue, so my conclusion is that it is something with your server setup. But hard to say what without any error message. ---
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [January 20, 2016, 5:25pm UTC](https://forum.mautic.org/t/email-bounces/3191/16 "2016-01-20T17:25:37Z")
I did install php-imap after I installed this instance of Mautic on the server. Would that have any affect? ---
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [January 20, 2016, 5:46pm UTC](https://forum.mautic.org/t/email-bounces/3191/17 "2016-01-20T17:46:49Z")
I was able to produce another error: [Wed Jan 20 12:41:11.964351 2016] [:error] [pid 1475] [client 104.131.187.62:43809] exception ‘PDOException’ with message ‘SQLSTATE[HY000] [2002] Can’t connect to local MySQL server through socket ‘/var/run/mysqld/mysqld.sock’ (2)’ in /home/admin/web/mautic.com/public\_html/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:40nStack trace:n#0 /home/admin/web/mautic.com/public\_html/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php(40): PDO-\>\_\_construct(‘mysql:host=loca…’, ‘[censored]’, ‘[censored]’, Array)n#1 /home/admin/web/mautic.com/public\_html/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOMySql/Driver.php(41): Doctrine\DBAL\Driver\PDOConnection-\>\_\_construct(‘mysql:host=loca…’, ‘[censored]’, ‘[censored]’, Array)n#2 /home/admin/web/mautic.com/public\_html/vendor/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(356): Doctrine\DBAL\Driver\PDOMySql\Driver-\>connect(Array, ‘[censored]’, ‘[censored]’, Array)n#3 /home/admin/web/mautic.com/public\_html/app/AppKernel.php(101): Doctrine\DBAL\Connection-\>connect()n#4 /home/admin/web/mautic.com/public\_html/index.php(56): AppKernel-\>handle(Object(Symfony\Component\HttpFoundation\Request))n#5 {main} ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [January 21, 2016, 10:03am UTC](https://forum.mautic.org/t/email-bounces/3191/18 "2016-01-21T10:03:58Z")
It seems like Mautic is having hard time to log in to the database. BTW, your password is in that log report. You should probably remove it before some cracker notices it. Maybe discuss this error with your hosting provider. ---
**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Post date:** [January 21, 2016, 1:30pm UTC](https://forum.mautic.org/t/email-bounces/3191/19 "2016-01-21T13:30:46Z")
Your system is no longer letting me edit that post. Can you please assist? That was a major mistake on my part. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [January 21, 2016, 1:32pm UTC](https://forum.mautic.org/t/email-bounces/3191/20 "2016-01-21T13:32:13Z")
what system? The forum? What post? Are you logged in? What was the major mistake? [Next page](https://forum.mautic.org/t/email-bounces/3191.md?page=2)