# Email Broke

**URL:** <https://forum.mautic.org/t/email-broke/2998>\
**Category:** Product Support\
**Created:** [December 17, 2015, 2:56am UTC](https://forum.mautic.org/t/email-broke/2998 "2015-12-17T02:56:27Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![healthstatus](https://avatars.discourse-cdn.com/v4/letter/h/9f8e36/32.png) [@healthstatus](https://forum.mautic.org/u/healthstatus)\
**Post date:** [December 17, 2015, 2:56am UTC](https://forum.mautic.org/t/email-broke/2998/1 "2015-12-17T02:56:27Z")

</div>

This is in the log file, no idea, what needs to happen. Cleared cache sense that always seems to be the first suggestion, still get this:  
  
  
  
[2015-12-17 02:53:53] mautic.WARNING: PHP Warning: require(//app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticCategoryBundleEntityCategory.php): failed to open stream: No such file or directory - in file //vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 207 [] []  
  
[2015-12-17 02:53:53] mautic.ERROR: Fatal: require(): Failed opening required ‘//app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticCategoryBundleEntityCategory.php’ (include\_path=’.:/usr/share/php:/usr/share/pear’) - in file //vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 207 [] []

---

<div class="post-metadata">

**Author:** ![healthstatus](https://avatars.discourse-cdn.com/v4/letter/h/9f8e36/32.png) [@healthstatus](https://forum.mautic.org/u/healthstatus)\
**Post date:** [December 17, 2015, 2:56am UTC](https://forum.mautic.org/t/email-broke/2998/2 "2015-12-17T02:56:27Z")

</div>

This is in the log file, no idea, what needs to happen. Cleared cache sense that always seems to be the first suggestion, still get this:

[2015-12-17 02:53:53] mautic.WARNING: PHP Warning: require(//app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticCategoryBundleEntityCategory.php): failed to open stream: No such file or directory - in file //vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 207 [] []  
[2015-12-17 02:53:53] mautic.ERROR: Fatal: require(): Failed opening required ‘//app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticCategoryBundleEntityCategory.php’ (include\_path=’.:/usr/share/php:/usr/share/pear’) - in file //vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 207 [] []

---

<div class="post-metadata">

**Author:** ![gmillard](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gmillard/32/5_2.png) [@gmillard](https://forum.mautic.org/u/gmillard)\
**Post date:** [December 17, 2015, 3:05am UTC](https://forum.mautic.org/t/email-broke/2998/3 "2015-12-17T03:05:09Z")

</div>

Sometimes that happens when there is a request while Symfony is in the middle of rebuilding it’s cache. Are you getting it consistently?

---

<div class="post-metadata">

**Author:** ![healthstatus](https://avatars.discourse-cdn.com/v4/letter/h/9f8e36/32.png) [@healthstatus](https://forum.mautic.org/u/healthstatus)\
**Post date:** [December 17, 2015, 2:47pm UTC](https://forum.mautic.org/t/email-broke/2998/4 "2015-12-17T14:47:03Z")

</div>

repeated 4 times over a half hour

---

<div class="post-metadata">

**Author:** ![rafaelwn](https://avatars.discourse-cdn.com/v4/letter/r/ed655f/32.png) [@rafaelwn](https://forum.mautic.org/u/rafaelwn)\
**Post date:** [March 2, 2016, 10:54pm UTC](https://forum.mautic.org/t/email-broke/2998/5 "2016-03-02T22:54:12Z")

</div>

Hello,

How to solve this problem?  
I’m upgrade to version 1.3 and crash all.

Help plz

---

<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:56pm UTC](https://forum.mautic.org/t/email-broke/2998/6 "2020-02-02T22:56:33Z")

</div>