# Email Builder NOT WORKING **URL:** \ **Category:** Product Support\ **Created:** [May 12, 2016, 6:37pm UTC](https://forum.mautic.org/t/email-builder-not-working/3748 "2016-05-12T18:37:33Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![valentyn-md](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Post date:** [May 12, 2016, 6:37pm UTC](https://forum.mautic.org/t/email-builder-not-working/3748/1 "2016-05-12T18:37:33Z")
Hi team, for some reasonse emai builder adding wrong variables and after closing it not saving changes. I installed fresh mautic 1.4 and have the same. please see sreenshot: [http://prntscr.com/b3ayjj](http://prntscr.com/b3ayjj) I set 777 to all folder, installed cronjobs. I really don’t know why fresh installation has this bug. Please help ---
**Author:** ![valentyn-md](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Post date:** [May 12, 2016, 6:37pm UTC](https://forum.mautic.org/t/email-builder-not-working/3748/2 "2016-05-12T18:37:33Z")
Hi team, for some reasonse emai builder adding wrong variables and after closing it not saving changes. I installed fresh mautic 1.4 and have the same. please see sreenshot: [http://prntscr.com/b3ayjj](http://prntscr.com/b3ayjj) I set 777 to all folder, installed cronjobs. I really don’t know why fresh installation has this bug. Please help ---
**Author:** ![valentyn-md](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Post date:** [May 13, 2016, 5:55am UTC](https://forum.mautic.org/t/email-builder-not-working/3748/3 "2016-05-13T05:55:38Z")
Please help with email builder, why it doesn’t save my changes? can some reproduce it? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [May 13, 2016, 6:12am UTC](https://forum.mautic.org/t/email-builder-not-working/3748/4 "2016-05-13T06:12:35Z")
I don’t see anything wrong in the screen shot. What is the problem? ---
**Author:** ![valentyn-md](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Post date:** [May 13, 2016, 11:58am UTC](https://forum.mautic.org/t/email-builder-not-working/3748/5 "2016-05-13T11:58:32Z")
> [@10323:@escopecz](#): > > I don’t see anything wrong in the screen shot. What is the problem? Changes after closing builde not saving, I can’t see any JS errors, also in previous mautic version all variable was inserted between { }, and not it’s \*\* \*\* ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [May 13, 2016, 12:29pm UTC](https://forum.mautic.org/t/email-builder-not-working/3748/6 "2016-05-13T12:29:10Z")
[h]The contact field tag remains if I[/h] 1. Open the Email builder 2. Drag the contact field to a content slot area 3. Close the builder 4. Apply the changes 5. Open the builder [h]The field tag disappears if I[/h] 1. Open the Email builder 2. Drag the contact field to a content slot area 3. Close the builder 4. Open the builder Can you confirm? In that case, could you create a new bug report at [https://github.com/mautic/mautic/issues](https://github.com/mautic/mautic/issues) ? ---
**Author:** ![valentyn-md](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Post date:** [May 14, 2016, 12:37pm UTC](https://forum.mautic.org/t/email-builder-not-working/3748/7 "2016-05-14T12:37:35Z")
[quote=10352:@escopecz][h]The contact field tag remains if I[/h] 1. Open the Email builder 2. Drag the contact field to a content slot area 3. Close the builder 4. Apply the changes 5. Open the builder [h]The field tag disappears if I[/h] 1. Open the Email builder 2. Drag the contact field to a content slot area 3. Close the builder 4. Open the builder Can you confirm? In that case, could you create a new bug report at [https://github.com/mautic/mautic/issues](https://github.com/mautic/mautic/issues) ?[/quote] Yes, it right answer, I really didn’t understand that I need “Apply” after closing builder ---
**Author:** ![marzio](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@marzio](https://forum.mautic.org/u/marzio)\ **Post date:** [May 17, 2016, 7:51am UTC](https://forum.mautic.org/t/email-builder-not-working/3748/8 "2016-05-17T07:51:23Z")
Wouldn’t be a better solution to only have a “save” button that in background would apply also changes? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [May 17, 2016, 8:16am UTC](https://forum.mautic.org/t/email-builder-not-working/3748/9 "2016-05-17T08:16:51Z")
I maybe wasn’t clear enough, but when you close the builder and open again, you should see the canvas the same way you left it before. It is a bug and that’s why I asked if @valentyn-md could report it on GitHub so developers could track it. The automatic save is not a good solution if you mess something up and don’t want the changes you did to be saved. In that case you can leave the builder, close the item. ---
**Author:** ![ethanzinho](https://avatars.discourse-cdn.com/v4/letter/e/898d66/32.png) [@ethanzinho](https://forum.mautic.org/u/ethanzinho)\ **Post date:** [February 3, 2017, 4:02am UTC](https://forum.mautic.org/t/email-builder-not-working/3748/10 "2017-02-03T04:02:26Z")
Having a similar problem now. I update email in the builder, but as soon as I close it, all of the updates go away. We recently updated Mautic, but I was not having this problem earlier in the week after update. The solution of applying changes then opening the builder again did not work. Any suggestions? ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 5, 2017, 5:01pm UTC](https://forum.mautic.org/t/email-builder-not-working/3748/11 "2017-02-05T17:01:05Z")
I have the solutions to the above problem. But you need to reinstall it. Send me PM i will guide you how to do it.