# Email builder refuses to UL images:

**URL:** <https://forum.mautic.org/t/email-builder-refuses-to-ul-images/26955>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [February 4, 2023, 11:50pm UTC](https://forum.mautic.org/t/email-builder-refuses-to-ul-images/26955 "2023-02-04T23:50:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![globalwarmgsolr](https://avatars.discourse-cdn.com/v4/letter/g/e0b2c6/32.png) [@globalwarmgsolr](https://forum.mautic.org/u/globalwarmgsolr)\
**Post date:** [February 4, 2023, 11:50pm UTC](https://forum.mautic.org/t/email-builder-refuses-to-ul-images/26955/1 "2023-02-04T23:50:07Z")

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1.email builder refuses to UL images:  
It just (sits) there,  
after picking  
or  
drag & dropping

1. Is there a separate spot I can UL images?

Mautic 4.4.5 via cPanel softaculous installer  
on Hostgator Snappy 2000  
memory to 512mb(of 2gb) & timeout to 300  
& LinuxMint 21.1 mate (1 week install)on my laptop  
Opera version:95.0.4635.25

My Mautic version is:4.4.5 (“upgrade” toasted my build,while hanging on cache clean, so removed, ReBuilt & NOT “upgrading”)  
My PHP version is: 7.4.33  
My Database type and version is: MySQL  
Server type: MySQL  
Server version: 5.7.41 - MySQL Community Server (GPL)  
Database client version: libmysql - mysqlnd 7.4.33

Thanks kindly!  
Brian

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<div class="post-metadata">

**Author:** ![globalwarmgsolr](https://avatars.discourse-cdn.com/v4/letter/g/e0b2c6/32.png) [@globalwarmgsolr](https://forum.mautic.org/u/globalwarmgsolr)\
**Post date:** [February 6, 2023, 1:52am UTC](https://forum.mautic.org/t/email-builder-refuses-to-ul-images/26955/2 "2023-02-06T01:52:00Z")

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Huh. I grabbed an image URL from our website,  
to paste into the  
Worked.  
Inconvenient, though! (wry grin)

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**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\
**Post date:** [February 6, 2023, 7:17pm UTC](https://forum.mautic.org/t/email-builder-refuses-to-ul-images/26955/3 "2023-02-06T19:17:56Z")

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Check Mautic log for any error  
Check server error log for any error (apache, php etc)

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<div class="post-metadata">

**Author:** ![adiux](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/adiux/32/5793_2.png) [@adiux](https://forum.mautic.org/u/adiux)\
**Post date:** [February 7, 2023, 11:38am UTC](https://forum.mautic.org/t/email-builder-refuses-to-ul-images/26955/4 "2023-02-07T11:38:00Z")

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Are the folder permission set correctly?

> **[File ownership and permissions](https://docs.mautic.org/en/troubleshooting/file-ownership-and-permissions)**
>
> . If you experience errors like the following:. mautic.WARNING: PHP Warning require(/mautic/var/cache/prod/doctrine/orm/Proxies/CGMauticCategoryBundleEntityCategory.php): failed to open stream: No such file or directory - in file...