# Email builder support

**URL:** <https://forum.mautic.org/t/email-builder-support/22433>\
**Category:** Design\
**Created:** [January 22, 2022, 1:35pm UTC](https://forum.mautic.org/t/email-builder-support/22433 "2022-01-22T13:35:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![offerstosignup](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/offerstosignup/32/6721_2.png) [@offerstosignup](https://forum.mautic.org/u/offerstosignup)\
**Post date:** [January 22, 2022, 1:35pm UTC](https://forum.mautic.org/t/email-builder-support/22433/1 "2022-01-22T13:35:06Z")

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Hi , i need help with email builder which is not saving any think.  
after editing when i press save and close . never saves or do anything it just a bar at the top show its working …

can anyone help please ???

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 23, 2022, 7:00pm UTC](https://forum.mautic.org/t/email-builder-support/22433/2 "2022-01-23T19:00:56Z")

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Hi which template are you using?  
Do you have mysql access?

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**Author:** ![offerstosignup](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/offerstosignup/32/6721_2.png) [@offerstosignup](https://forum.mautic.org/u/offerstosignup)\
**Post date:** [January 23, 2022, 7:06pm UTC](https://forum.mautic.org/t/email-builder-support/22433/3 "2022-01-23T19:06:11Z")

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Hi,  
Thanks for writing to me.  
I am trying to use blank AND truly personal templates.  
yes, I have access to mysql.

Thank you

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 24, 2022, 5:48am UTC](https://forum.mautic.org/t/email-builder-support/22433/4 "2022-01-24T05:48:01Z")

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Hey!  
Can you plz check if the values saved in your custom\_html columns in the emails table start with null?