# Email campaign not tracking opens
**URL:** https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956
**Category:** Mautic 6 Install/Upgrade Support
**Created:** [June 25, 2025, 8:46am UTC](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956 "2025-06-25T08:46:45Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@christophe9880](https://forum.mautic.org/u/christophe9880)
#### Post date: [June 25, 2025, 8:46am UTC](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956/1 "2025-06-25T08:46:45Z")
We are using Mautic 6.02 but when sending mails, we do not see who opened an email.
Somebody else facing the same issue?
Version: v6.0.2
---
### Author:  [@bizcrony](https://forum.mautic.org/u/bizcrony)
#### Post date: [June 25, 2025, 1:45pm UTC](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956/2 "2025-06-25T13:45:09Z")
Have you installed Composer properly ?
---
### Author:  [@christophe9880](https://forum.mautic.org/u/christophe9880)
#### Post date: [June 27, 2025, 6:47am UTC](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956/3 "2025-06-27T06:47:00Z")
yes is installed properly
---
### Author:  [@bizcrony](https://forum.mautic.org/u/bizcrony)
#### Post date: [June 27, 2025, 10:58am UTC](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956/4 "2025-06-27T10:58:40Z")
Okey so any error in logs?
---
### Author:  [@christophe9880](https://forum.mautic.org/u/christophe9880)
#### Post date: [June 27, 2025, 12:14pm UTC](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956/5 "2025-06-27T12:14:42Z")
[2025-06-27T12:13:02.389235+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-08 00:02:04 UTC is later than 2025-06-23 00:02:04 UTC and thus returning 2025-07-08 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389259+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 22645 is 2025-07-08 00:02:04 UTC based on last active date of 2025-06-23 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389279+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 22645 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389307+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-20 00:01:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389352+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-05 00:01:03 UTC is later than 2025-06-20 00:01:03 UTC and thus returning 2025-07-05 00:01:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389375+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 22658 is 2025-07-05 00:01:03 UTC based on last active date of 2025-06-20 00:01:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389394+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 22658 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389416+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-25 00:02:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389444+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-10 00:02:06 UTC is later than 2025-06-25 00:02:06 UTC and thus returning 2025-07-10 00:02:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389464+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 22704 is 2025-07-10 00:02:06 UTC based on last active date of 2025-06-25 00:02:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389480+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 22704 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389515+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389544+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-04 00:02:04 UTC is later than 2025-06-19 00:02:04 UTC and thus returning 2025-07-04 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389565+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 22743 is 2025-07-04 00:02:04 UTC based on last active date of 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389582+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 22743 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389604+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-22 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389630+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-07 00:02:03 UTC is later than 2025-06-22 00:02:03 UTC and thus returning 2025-07-07 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389651+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 22929 is 2025-07-07 00:02:03 UTC based on last active date of 2025-06-22 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389668+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 22929 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389701+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389731+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-04 00:02:04 UTC is later than 2025-06-19 00:02:04 UTC and thus returning 2025-07-04 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389753+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 23077 is 2025-07-04 00:02:04 UTC based on last active date of 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389770+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 23077 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389792+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-26 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389820+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-11 00:02:03 UTC is later than 2025-06-26 00:02:03 UTC and thus returning 2025-07-11 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389842+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 23274 is 2025-07-11 00:02:03 UTC based on last active date of 2025-06-26 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389860+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 23274 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389882+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-23 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389925+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-08 00:02:04 UTC is later than 2025-06-23 00:02:04 UTC and thus returning 2025-07-08 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389954+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 23307 is 2025-07-08 00:02:04 UTC based on last active date of 2025-06-23 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389974+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 23307 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.389999+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-24 00:01:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390029+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-09 00:01:06 UTC is later than 2025-06-24 00:01:06 UTC and thus returning 2025-07-09 00:01:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390051+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 23330 is 2025-07-09 00:01:06 UTC based on last active date of 2025-06-24 00:01:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390072+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 23330 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390096+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-20 00:01:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390124+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-05 00:01:03 UTC is later than 2025-06-20 00:01:03 UTC and thus returning 2025-07-05 00:01:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390148+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 23373 is 2025-07-05 00:01:03 UTC based on last active date of 2025-06-20 00:01:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390171+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 23373 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390317+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390363+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-04 00:02:04 UTC is later than 2025-06-19 00:02:04 UTC and thus returning 2025-07-04 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390390+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 23490 is 2025-07-04 00:02:04 UTC based on last active date of 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390411+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 23490 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390437+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-23 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390467+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-08 00:02:04 UTC is later than 2025-06-23 00:02:04 UTC and thus returning 2025-07-08 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390490+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 23563 is 2025-07-08 00:02:04 UTC based on last active date of 2025-06-23 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390525+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 23563 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390551+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390583+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-04 00:02:04 UTC is later than 2025-06-19 00:02:04 UTC and thus returning 2025-07-04 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390608+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 23692 is 2025-07-04 00:02:04 UTC based on last active date of 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390630+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 23692 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390675+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-23 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390711+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-08 00:02:04 UTC is later than 2025-06-23 00:02:04 UTC and thus returning 2025-07-08 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390735+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 23820 is 2025-07-08 00:02:04 UTC based on last active date of 2025-06-23 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390755+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 23820 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390780+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-24 00:01:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390813+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-09 00:01:06 UTC is later than 2025-06-24 00:01:06 UTC and thus returning 2025-07-09 00:01:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390839+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 24467 is 2025-07-09 00:01:06 UTC based on last active date of 2025-06-24 00:01:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390858+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 24467 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390894+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-22 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390926+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-07 00:02:03 UTC is later than 2025-06-22 00:02:03 UTC and thus returning 2025-07-07 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390950+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 24489 is 2025-07-07 00:02:03 UTC based on last active date of 2025-06-22 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390970+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 24489 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.390994+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-17 00:02:02 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391025+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-02 00:02:02 UTC is later than 2025-06-17 00:02:02 UTC and thus returning 2025-07-02 00:02:02 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391047+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 24882 is 2025-07-02 00:02:02 UTC based on last active date of 2025-06-17 00:02:02 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391067+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 24882 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391091+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-25 00:02:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391119+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-10 00:02:06 UTC is later than 2025-06-25 00:02:06 UTC and thus returning 2025-07-10 00:02:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391140+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 25033 is 2025-07-10 00:02:06 UTC based on last active date of 2025-06-25 00:02:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391157+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 25033 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391180+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391208+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-04 00:02:04 UTC is later than 2025-06-19 00:02:04 UTC and thus returning 2025-07-04 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391229+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 25566 is 2025-07-04 00:02:04 UTC based on last active date of 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391247+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 25566 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391270+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-23 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391299+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-08 00:02:04 UTC is later than 2025-06-23 00:02:04 UTC and thus returning 2025-07-08 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391321+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 33863 is 2025-07-08 00:02:04 UTC based on last active date of 2025-06-23 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391356+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 33863 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391431+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-23 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391468+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-08 00:02:04 UTC is later than 2025-06-23 00:02:04 UTC and thus returning 2025-07-08 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391503+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 35238 is 2025-07-08 00:02:04 UTC based on last active date of 2025-06-23 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391525+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 35238 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391548+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.391577+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-04 00:02:04 UTC is later than 2025-06-19 00:02:04 UTC and thus returning 2025-07-04 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395506+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 39220 is 2025-07-04 00:02:04 UTC based on last active date of 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395561+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 39220 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395609+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-27 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395667+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-12 00:02:03 UTC is later than 2025-06-27 00:02:03 UTC and thus returning 2025-07-12 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395696+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 40007 is 2025-07-12 00:02:03 UTC based on last active date of 2025-06-27 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395717+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 40007 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395744+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-24 00:01:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395778+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-09 00:01:06 UTC is later than 2025-06-24 00:01:06 UTC and thus returning 2025-07-09 00:01:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395804+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 47289 is 2025-07-09 00:01:06 UTC based on last active date of 2025-06-24 00:01:06 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395825+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 47289 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395852+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-26 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395886+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-11 00:02:03 UTC is later than 2025-06-26 00:02:03 UTC and thus returning 2025-07-11 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395926+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 51628 is 2025-07-11 00:02:03 UTC based on last active date of 2025-06-26 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395968+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 51628 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.395997+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.396030+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-04 00:02:04 UTC is later than 2025-06-19 00:02:04 UTC and thus returning 2025-07-04 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.396054+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 65008 is 2025-07-04 00:02:04 UTC based on last active date of 2025-06-19 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.396073+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 65008 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.396097+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-15 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.396128+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-06-30 00:02:04 UTC is later than 2025-06-15 00:02:04 UTC and thus returning 2025-06-30 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.396151+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 65546 is 2025-06-30 00:02:04 UTC based on last active date of 2025-06-15 00:02:04 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.396170+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 65546 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.396195+00:00] mautic.DEBUG: CAMPAIGN: (48) Adding interval of 15d to 2025-06-16 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.396245+00:00] mautic.DEBUG: CAMPAIGN: (48) 2025-07-01 00:02:03 UTC is later than 2025-06-16 00:02:03 UTC and thus returning 2025-07-01 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.396275+00:00] mautic.DEBUG: CAMPAIGN: Earliest date for inactivity for contact ID# 65806 is 2025-07-01 00:02:03 UTC based on last active date of 2025-06-16 00:02:03 UTC {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.396298+00:00] mautic.DEBUG: CAMPAIGN: Contact ID# 65806 has been active and thus not applicable {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.402153+00:00] mautic.DEBUG: CAMPAIGN: Triggering kickoff events {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.404917+00:00] mautic.DEBUG: CAMPAIGN: Processing the following events: 5 {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.405842+00:00] mautic.DEBUG: CAMPAIGN: No events to process {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.420015+00:00] mautic.DEBUG: CAMPAIGN: Triggering kickoff events {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.423290+00:00] mautic.DEBUG: CAMPAIGN: Processing the following events: 1 {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
[2025-06-27T12:13:02.424247+00:00] mautic.DEBUG: CAMPAIGN: No events to process {“hostname”:“[vmi1339465.contaboserver.net](http://vmi1339465.contaboserver.net)”,“pid”:3876980}
---
### Author:  [@alexr](https://forum.mautic.org/u/alexr)
#### Post date: [March 5, 2026, 6:24am UTC](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956/6 "2026-03-05T06:24:19Z")
Have you found the answer to this problem? I’m having the same issue.