# Email Click count doesn't change properly

**URL:** https://forum.mautic.org/t/email-click-count-doesnt-change-properly/34288
**Category:** Product Support
**Created:** [December 3, 2024, 9:52am UTC](https://forum.mautic.org/t/email-click-count-doesnt-change-properly/34288 "2024-12-03T09:52:01Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![selim17](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/selim17/32/13099_2.png) [@selim17](https://forum.mautic.org/u/selim17)
#### Post date: [December 3, 2024, 9:52am UTC](https://forum.mautic.org/t/email-click-count-doesnt-change-properly/34288/1 "2024-12-03T09:52:01Z")

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**Your software**  
My Mautic version is: 5.2.0  
My PHP version is: 8.2.25  
My Database type and version is: MariaDB - 11.4.4-MariaDB-ubu2404

**Your problem**  
My email clicks and unique clicks aren’t updating, but the counts for cloned emails are working as expected.

 ![Screenshot 2024-12-03 at 10.52.53](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e07339809e697b44d2a801e5d8c3ff1c76afa267.png)

These errors are showing in the log: There is no error log for this case.

Steps I have tried to fix the problem:

- Cleared the cache using `php /var/www/html/bin/console cache:clear`.
- Updated from v5.1.1 to v5.2.
- Updated the tracking ID `56d7b9f8d0b04738a57800699` in the database, but the old parameter still exists."

 ![Screenshot 2024-12-03 at 10.49.58](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1b612d42e2de0f64532c8ea563c9a04ebad5d47f.png)

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### Author: ![ricfreire](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ricfreire/32/14973_2.png) [@ricfreire](https://forum.mautic.org/u/ricfreire)
#### Post date: [December 4, 2024, 8:13pm UTC](https://forum.mautic.org/t/email-click-count-doesnt-change-properly/34288/2 "2024-12-04T20:13:09Z")

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Hello @selim17,

Some email clients, such as **Apple Mail** and **Gmail** , block the scripts used to track and validate email clicks. As a result, the reported click rate may not always be fully accurate.

Best regards,  
Ricardo

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### Author: ![selim17](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/selim17/32/13099_2.png) [@selim17](https://forum.mautic.org/u/selim17)
#### Post date: [December 4, 2024, 8:51pm UTC](https://forum.mautic.org/t/email-click-count-doesnt-change-properly/34288/3 "2024-12-04T20:51:12Z")

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Hi @ricfreire,

Thank you for your response. The problem is that _Clicks_ and _Unique Clicks_ don’t change, even if I modify `hits`/`unique_hits` in the URL redirect field in the database. I’m curious if caching might be the issue. I think these values are being stored somewhere, but I haven’t found where yet. I’m still investigating. 😄

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### Author: ![selim17](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/selim17/32/13099_2.png) [@selim17](https://forum.mautic.org/u/selim17)
#### Post date: [December 4, 2024, 9:57pm UTC](https://forum.mautic.org/t/email-click-count-doesnt-change-properly/34288/4 "2024-12-04T21:57:05Z")

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Currently, I see the `cache_items` table in the database. How can I reset these parameters? I don’t want to make a mistake since my system is in production. Does anyone have experience with this?