# Email click reporting showing incorrect data

**URL:** <https://forum.mautic.org/t/email-click-reporting-showing-incorrect-data/26405>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [December 14, 2022, 6:37am UTC](https://forum.mautic.org/t/email-click-reporting-showing-incorrect-data/26405 "2022-12-14T06:37:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![toon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/toon/32/833_2.png) [@toon](https://forum.mautic.org/u/toon)\
**Post date:** [December 14, 2022, 6:37am UTC](https://forum.mautic.org/t/email-click-reporting-showing-incorrect-data/26405/1 "2022-12-14T06:37:43Z")

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**Your software**  
My Mautic version is: 4.3.1  
My PHP version is: 7.4.27

**Your problem**  
My problem is:  
The email click reporting is showing incorrect data, there are 2 main problems:

1. Some links have a click rate of 142% and more clicks then actual emails send which is impossible.

2. Some contacts are opening every link, we know this is caused by the firewall but cannot find a solution for this.

Steps I have tried to fix the problem:

1. sendgrid research
2. mautic research

Anyone elso experiencing these problems and knows a fix? This data is critical for our email reporting.

Kind regards

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [December 14, 2022, 7:53am UTC](https://forum.mautic.org/t/email-click-reporting-showing-incorrect-data/26405/2 "2022-12-14T07:53:15Z")

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Hello @toon,  
Is that a segment email?  
Did you remove contacts from the segment?

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<div class="post-metadata">

**Author:** ![toon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/toon/32/833_2.png) [@toon](https://forum.mautic.org/u/toon)\
**Post date:** [December 19, 2022, 9:28am UTC](https://forum.mautic.org/t/email-click-reporting-showing-incorrect-data/26405/3 "2022-12-19T09:28:36Z")

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Hi Joey

This was a campaign email, there were no big changes in the segment that could have caused this.

Kind regards