# Email clicks not tracked. Can someone point me to how debug it?

**URL:** <https://forum.mautic.org/t/email-clicks-not-tracked-can-someone-point-me-to-how-debug-it/16150>\
**Category:** Product Support\
**Created:** [September 17, 2020, 10:31am UTC](https://forum.mautic.org/t/email-clicks-not-tracked-can-someone-point-me-to-how-debug-it/16150 "2020-09-17T10:31:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![assimerq](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/assimerq/32/691_2.png) [@assimerq](https://forum.mautic.org/u/assimerq)\
**Post date:** [September 17, 2020, 10:31am UTC](https://forum.mautic.org/t/email-clicks-not-tracked-can-someone-point-me-to-how-debug-it/16150/1 "2020-09-17T10:31:45Z")

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**Your software**  
My Mautic version is: 3.1.0  
My PHP version is: 7.2.31

**Your problem**  
My problem is: email clicks are not tracked  
When I click in an email, it redirects correctly, but I don’t find ever a click.  
Email reads are correctly reported

These errors are showing in the log: no errors in log

Steps I have tried to fix the problem:  
I have upgraded to 3.1.0  
I have reinstalled it from scratch  
I have tried to start with index\_dev.php but no luck

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [September 17, 2020, 12:04pm UTC](https://forum.mautic.org/t/email-clicks-not-tracked-can-someone-point-me-to-how-debug-it/16150/2 "2020-09-17T12:04:36Z")

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what are you using to send mails ?

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<div class="post-metadata">

**Author:** ![assimerq](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/assimerq/32/691_2.png) [@assimerq](https://forum.mautic.org/u/assimerq)\
**Post date:** [October 5, 2020, 10:21am UTC](https://forum.mautic.org/t/email-clicks-not-tracked-can-someone-point-me-to-how-debug-it/16150/3 "2020-10-05T10:21:39Z")

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We are using our own smtp server.  
We have solved the issue. I am not sure 100% what was the problem, but I found in another post that it was connected to proxied ips.  
the post is  
[https://forum.mautic.org/t/click-tracking-not-working/11770](https://forum.mautic.org/t/click-tracking-not-working/11770)  
We checked, and actually we had a NAT active in our firewall, that prevented the client ip to be sent to mautic.  
deleting the NAT solved immediately the issue.