# Email Comprehensive Stats Report Not Working **URL:** \ **Category:** Product Support\ **Created:** [October 29, 2019, 6:16am UTC](https://forum.mautic.org/t/email-comprehensive-stats-report-not-working/11509 "2019-10-29T06:16:39Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![parrabol](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/parrabol/32/561_2.png) [@parrabol](https://forum.mautic.org/u/parrabol)\ **Post date:** [October 29, 2019, 6:16am UTC](https://forum.mautic.org/t/email-comprehensive-stats-report-not-working/11509/1 "2019-10-29T06:16:39Z")
Hi all. Please help me resolve issue. For some reason stats don’t working in Mautic. We have self hosted version of 2.15.2. (linux+nginx+php+cloud SQL (GCP)). there are three crucial metrics I’m not able to receive: ``` Unique Read Count Bounces Unsubscribes ``` Expected result: Bounces should be under 1,000 on most email drops. Unsubscribes should be under 1,000 on email drops. The ability to see unique read count. Actual result: Bounces shows 195,579 records? Unsubscribes shows 129,206 records? No option to add unique read count. ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/468973e5cca18edc2dd5f3f1356cc0841b0801f3.png) ---
**Author:** ![parrabol](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/parrabol/32/561_2.png) [@parrabol](https://forum.mautic.org/u/parrabol)\ **Post date:** [November 19, 2019, 9:36am UTC](https://forum.mautic.org/t/email-comprehensive-stats-report-not-working/11509/2 "2019-11-19T09:36:55Z")
stats starts working after restarting crons. ---
**Author:** ![arvage](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arvage/32/800_2.png) [@arvage](https://forum.mautic.org/u/arvage)\ **Post date:** [January 27, 2020, 9:33pm UTC](https://forum.mautic.org/t/email-comprehensive-stats-report-not-working/11509/3 "2020-01-27T21:33:15Z")
Which cron job are you referring to? here are my cron jobs and all of them are running fine! ```auto # Mautic Crons #### */15 * * * * sudo /usr/bin/php7.0 /var/www/mautic/app/console mautic:campaigns:rebuild >/dev/null 2>&1 0 * * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:campaigns:trigger 30 * * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:segment:update 40 * * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:email:fetch 10,50 * * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:campaigns:update >/var/log/mautic/campaign-update.log 2>&1 0 0,6,12,18 * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:messages:send >/var/log/mautic/messages-send.log 2>&1 0 0 1,5,10,15,20,25 * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:iplookup:download >/var/log/mautic/iplookup-download.log 2>&1 # Mautic Reports 0 7 * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:reports:scheduler >/var/log/mautic/reports-scheduler.log 2>&1 ``` ---
**Author:** ![vicampuzano](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/vicampuzano/32/2820_2.png) [@vicampuzano](https://forum.mautic.org/u/vicampuzano)\ **Post date:** [August 6, 2020, 6:31am UTC](https://forum.mautic.org/t/email-comprehensive-stats-report-not-working/11509/4 "2020-08-06T06:31:06Z")
Hi Parrabol. I have the same problem. Can you explain how did you solve it? Thanks!! 😉