# Email Contact Segments Comparison Not Showing Bounced

**URL:** <https://forum.mautic.org/t/email-contact-segments-comparison-not-showing-bounced/29885>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [November 8, 2023, 3:22pm UTC](https://forum.mautic.org/t/email-contact-segments-comparison-not-showing-bounced/29885 "2023-11-08T15:22:42Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![plato39](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/plato39/32/2343_2.png) [@plato39](https://forum.mautic.org/u/plato39)\
**Post date:** [November 8, 2023, 3:22pm UTC](https://forum.mautic.org/t/email-contact-segments-comparison-not-showing-bounced/29885/1 "2023-11-08T15:22:42Z")

</div>

**Your software**  
My Mautic version is: 4.4.9  
My PHP version is: 7.4  
My Database type and version is: 10.3.39-MariaDB

**Your problem**  
My problem is:

When I go to Channels / Emails and click on an email the Contact segments comparison chart appears. The last column ‘Bounced’ is always empty, even though I have bounce management setup via API callback on Amazon. I can also see bounces appearing in my bounces segment, and in generated reports.

Does anybody know how can I get bounces to appear in the Contact segments comparison chart? Or is this a known issue with API callback bounce management?

Thanks for any info

These errors are showing in the log: No

Steps I have tried to fix the problem: Cleared the cache