# Email Creation Bug

**URL:** <https://forum.mautic.org/t/email-creation-bug/26905>\
**Category:** Product Support\
**Created:** [January 30, 2023, 1:54pm UTC](https://forum.mautic.org/t/email-creation-bug/26905 "2023-01-30T13:54:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![lidush](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lidush/32/9101_2.png) [@lidush](https://forum.mautic.org/u/lidush)\
**Post date:** [January 30, 2023, 1:54pm UTC](https://forum.mautic.org/t/email-creation-bug/26905/1 "2023-01-30T13:54:07Z")

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Hey everyone,

I tried to create an email (Channels \> Email), but it’s not getting saved. I clicked on the save button, but nothing shows up in the emails section.

Due to this, I’m unable to send any campaigns.

Versions:

Mautic v4.4.5  
Mautic installed through Cpanel (Cpanel 102.0.25)  
php version 7.4 (In Cpanel)

Any idea how to fix this?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 30, 2023, 3:33pm UTC](https://forum.mautic.org/t/email-creation-bug/26905/2 "2023-01-30T15:33:42Z")

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Can you check if there are any errors?  
(Right side gear icon / system info / log)  
Is this an updated Mautic or fresh install?

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<div class="post-metadata">

**Author:** ![lidush](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lidush/32/9101_2.png) [@lidush](https://forum.mautic.org/u/lidush)\
**Post date:** [January 30, 2023, 4:23pm UTC](https://forum.mautic.org/t/email-creation-bug/26905/3 "2023-01-30T16:23:19Z")

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Nope, I don’t see any error messages.

It’s a fresh install, and I did it directly from Cpanel softaculous installer.

The version says Mautic v4.4.5

Any idea what the issue is? (I can direct message you the login credentials, if that would make it easier to look)

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<div class="post-metadata">

**Author:** ![lidush](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lidush/32/9101_2.png) [@lidush](https://forum.mautic.org/u/lidush)\
**Post date:** [January 31, 2023, 6:41am UTC](https://forum.mautic.org/t/email-creation-bug/26905/4 "2023-01-31T06:41:39Z")

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Shared server’s Apache version is 2.4 and MySQL is 10.3.

I also updated php version to 8.0.

But still, having the same error.

Looks like the versions are on point?

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 31, 2023, 7:41am UTC](https://forum.mautic.org/t/email-creation-bug/26905/5 "2023-01-31T07:41:22Z")

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> [@lidush](#):
>
> ctly from Cpanel softaculous installer.

I use php 7.4 Mariadb 10.5. without issues, I think there were some problems with 10.3 when I was doing migrations, but not sure about fresh install.  
Softaculus makes installs very rarely right.

I need this to know in order to be able to help you:

Can you check if there are any errors?  
(Right side gear icon / system info / log)  
Is this an updated Mautic or fresh install?

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<div class="post-metadata">

**Author:** ![lidush](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lidush/32/9101_2.png) [@lidush](https://forum.mautic.org/u/lidush)\
**Post date:** [January 31, 2023, 6:02pm UTC](https://forum.mautic.org/t/email-creation-bug/26905/6 "2023-01-31T18:02:57Z")

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1. There are no errors on the log. I checked it before and after trying to create the email. It’s the same result.

2. It’s a fresh install using cpanel softaculous, done a couple days ago. I haven’t updated Mautic after that.