# email error **URL:** \ **Category:** Product Support\ **Created:** [March 8, 2017, 8:59pm UTC](https://forum.mautic.org/t/email-error/7854 "2017-03-08T20:59:57Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\ **Post date:** [March 8, 2017, 8:59pm UTC](https://forum.mautic.org/t/email-error/7854/1 "2017-03-08T20:59:57Z")
Hi just tried setting up email(of which there is doc’s for) and I’m getting this error: Code: Error communicating with the IMAP server: Certificate failure for mail.prohandyman.co.za: Server name does not match certificate: /OU=Domain Control Validated/OU=EssentialSSL Wildcard/CN=\*.hkdns.co.za Does anyone understand what the error is? ---
**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\ **Post date:** [March 8, 2017, 8:59pm UTC](https://forum.mautic.org/t/email-error/7854/2 "2017-03-08T20:59:57Z")
Hi just tried setting up email(of which there is doc’s for) and I’m getting this error: ```auto Error communicating with the IMAP server: Certificate failure for mail.prohandyman.co.za: Server name does not match certificate: /OU=Domain Control Validated/OU=EssentialSSL Wildcard/CN=*.hkdns.co.za ``` Does anyone understand what the error is? ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [March 8, 2017, 9:25pm UTC](https://forum.mautic.org/t/email-error/7854/3 "2017-03-08T21:25:43Z")
@Armant What is your Mautic version? ---
**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\ **Post date:** [March 8, 2017, 9:27pm UTC](https://forum.mautic.org/t/email-error/7854/4 "2017-03-08T21:27:52Z")
it’s v2.6.1 ---
**Author:** ![mausm](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mausm](https://forum.mautic.org/u/mausm)\ **Post date:** [March 9, 2017, 8:37pm UTC](https://forum.mautic.org/t/email-error/7854/5 "2017-03-09T20:37:08Z")
[quote=21054:@Armant]Hi just tried setting up email(of which there is doc’s for) and I’m getting this error: ```auto Error communicating with the IMAP server: Certificate failure for mail.prohandyman.co.za: Server name does not match certificate: /OU=Domain Control Validated/OU=EssentialSSL Wildcard/CN=*.hkdns.co.za ``` Does anyone understand what the error is?[/quote] Try the nonvalidate option from the SSL pull-down: [https://www.mautic.org/community/index.php/5398-monitored-inbox-settings-test-error-communicating-with-the-imap/0](https://www.mautic.org/community/index.php/5398-monitored-inbox-settings-test-error-communicating-with-the-imap/0) ---
**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\ **Post date:** [March 9, 2017, 9:14pm UTC](https://forum.mautic.org/t/email-error/7854/6 "2017-03-09T21:14:00Z")
Hi @mausm I’ve tried both none and SSL encryption options both give the same result Funny enough if i take out the username and password it then says success but if I test it I don’t receive any emails from Mautic. Had a chat with my hosting provider about the issue, they think it is because mautic is on a subdomain with an ssl cert. and the main domain doesn’t have a wildcard ssl cert, that is the issue. so i think i have these options: 1. make use of an external mail service like mailchimp 2. create a [mautic.com](http://mautic.com) account and live with the limitation that come with it 3. install Mautic in the main directory in a sub-folder along with Wordpress and hope and pray I don’t have any issues with it there. ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [March 9, 2017, 11:05pm UTC](https://forum.mautic.org/t/email-error/7854/7 "2017-03-09T23:05:22Z")
This look like is a problem relate to the IMAP server and NOT Mautic contact your hosting provider ---
**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\ **Post date:** [March 10, 2017, 10:23am UTC](https://forum.mautic.org/t/email-error/7854/8 "2017-03-10T10:23:21Z")
ok I think i might have gotten confused with the option none. tried the ssl with novalidate and it says success tested it with a direct email from the contacts tab in mautic and received the test but I don’t receive any email from a campaign test ---
**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\ **Post date:** [March 10, 2017, 4:29pm UTC](https://forum.mautic.org/t/email-error/7854/9 "2017-03-10T16:29:48Z")
@MxyzptlkFishStix these are my cron jobs: ```auto 0,15,30,45 * * * * home/prohandy/.cagefs/var/php -q /home/prohandy/marketing.domain.co.za/app/console mautic:segments:update 5,20,35,50 * * * * home/prohandy/.cagefs/var/php -q /home/prohandy/marketing.domain.co.za/mautic/app/console mautic:campaigns:rebuild 10,25,40,55 * * * * home/prohandy/.cagefs/var/php -q /home/prohandy/marketing.domain.co.za/mautic/app/console mautic:campaigns:trigger --env=prod 13,27,42,58 * * * * home/prohandy/.cagefs/var/php -q /home/prohandy/marketing.domain.co.za/mautic/app/console mautic:social:monitoring 0 0 1 * 3 home/prohandy/.cagefs/var/php -q /home/prohandy/marketing.domain.co.za/mautic/app/console mautic:iplookup:download ``` ---
**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\ **Post date:** [March 10, 2017, 8:45pm UTC](https://forum.mautic.org/t/email-error/7854/10 "2017-03-10T20:45:21Z")
@MxyzptlkFishStix I’ve changed the cron jobs to be in this format now: ```auto php -q /home/prohandy/marketing.domain.co.za/app/console mautic:segments:update ``` But i still don’t receive any email from the campaign. Any other suggestions? ---
**Author:** ![Armant](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Armant](https://forum.mautic.org/u/Armant)\ **Post date:** [March 11, 2017, 9:10am UTC](https://forum.mautic.org/t/email-error/7854/11 "2017-03-11T09:10:13Z")
I’ve also use this format in the crons: (removed the -q) ```auto php /home/prohandy/marketing.domain.co.za/app/console mautic:segments:update ``` but still no email from the campaign I’ve tried delaying the email for 1 minute, but still no email is received. I’ve checked my spam folder, no email. What else can I try, guys? I’m out of ideas