# Email failed **URL:** \ **Category:** Product Support\ **Created:** [October 25, 2016, 9:53pm UTC](https://forum.mautic.org/t/email-failed/6348 "2016-10-25T21:53:10Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![gamzehrealty](https://avatars.discourse-cdn.com/v4/letter/g/ecccb3/32.png) [@gamzehrealty](https://forum.mautic.org/u/gamzehrealty)\ **Post date:** [October 25, 2016, 9:53pm UTC](https://forum.mautic.org/t/email-failed/6348/1 "2016-10-25T21:53:10Z")
I am new to Mautic and I have installed the software successfully. Today I tried to send my test email to 6 contacts on segments and the email did not go through. I sent example email and it was delivered in my spam box. 0 sent and 6 failed Anyone can help? ---
**Author:** ![gamzehrealty](https://avatars.discourse-cdn.com/v4/letter/g/ecccb3/32.png) [@gamzehrealty](https://forum.mautic.org/u/gamzehrealty)\ **Post date:** [October 25, 2016, 9:53pm UTC](https://forum.mautic.org/t/email-failed/6348/2 "2016-10-25T21:53:10Z")
I am new to Mautic and I have installed the software successfully. Today I tried to send my test email to 6 contacts on segments and the email did not go through. I sent example email and it was delivered in my spam box. 0 sent and 6 failed Anyone can help? ---
**Author:** ![Elenchus](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@Elenchus](https://forum.mautic.org/u/Elenchus)\ **Post date:** [October 25, 2016, 10:20pm UTC](https://forum.mautic.org/t/email-failed/6348/3 "2016-10-25T22:20:27Z")
I’m a bit confused as to what’s happening; are your emails not sending or are they all being delivered to spam? ---
**Author:** ![gamzehrealty](https://avatars.discourse-cdn.com/v4/letter/g/ecccb3/32.png) [@gamzehrealty](https://forum.mautic.org/u/gamzehrealty)\ **Post date:** [October 26, 2016, 11:48am UTC](https://forum.mautic.org/t/email-failed/6348/4 "2016-10-26T11:48:26Z")
When I go to channel and emails. When I click “send example” the test email is sent and I receive in the test email in my spam folder which is okay, it could be because of the content. When I click “send” it shows that it the email has failed. I get a message like this: Walgreens at 6.5% CAP on True 15+ NNN Lease" was sent but with some failures. 0 sent and 6 failed ---
**Author:** ![Elenchus](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@Elenchus](https://forum.mautic.org/u/Elenchus)\ **Post date:** [October 26, 2016, 12:19pm UTC](https://forum.mautic.org/t/email-failed/6348/5 "2016-10-26T12:19:52Z")
Ok. Can you please check your Mautic logs and see what errors appear when you click send. ---
**Author:** ![gamzehrealty](https://avatars.discourse-cdn.com/v4/letter/g/ecccb3/32.png) [@gamzehrealty](https://forum.mautic.org/u/gamzehrealty)\ **Post date:** [October 26, 2016, 1:17pm UTC](https://forum.mautic.org/t/email-failed/6348/6 "2016-10-26T13:17:12Z")
how do I check the logs? I can send you the logs from yesterday under apps if you give me your email address ---
**Author:** ![gamzehrealty](https://avatars.discourse-cdn.com/v4/letter/g/ecccb3/32.png) [@gamzehrealty](https://forum.mautic.org/u/gamzehrealty)\ **Post date:** [October 26, 2016, 1:31pm UTC](https://forum.mautic.org/t/email-failed/6348/7 "2016-10-26T13:31:48Z")
[2016-10-26 08:45:45] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-WEST-2: ---
**Author:** ![gamzehrealty](https://avatars.discourse-cdn.com/v4/letter/g/ecccb3/32.png) [@gamzehrealty](https://forum.mautic.org/u/gamzehrealty)\ **Post date:** [October 26, 2016, 1:32pm UTC](https://forum.mautic.org/t/email-failed/6348/8 "2016-10-26T13:32:25Z")
How do i fix it? ---
**Author:** ![Elenchus](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@Elenchus](https://forum.mautic.org/u/Elenchus)\ **Post date:** [October 26, 2016, 9:12pm UTC](https://forum.mautic.org/t/email-failed/6348/9 "2016-10-26T21:12:45Z")
What’s your email setup? Have a look at this similar issue: [https://www.mautic.org/community/index.php/871-issue-with-amazon-ses/0](https://www.mautic.org/community/index.php/871-issue-with-amazon-ses/0)