# Email fetch cannot work for some email ESP like hotmail **URL:** \ **Category:** Product Support\ **Tags:** mautic-4\ **Created:** [February 8, 2022, 12:53pm UTC](https://forum.mautic.org/t/email-fetch-cannot-work-for-some-email-esp-like-hotmail/22634 "2022-02-08T12:53:52Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![johntech](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/johntech/32/6553_2.png) [@johntech](https://forum.mautic.org/u/johntech)\ **Post date:** [February 8, 2022, 12:53pm UTC](https://forum.mautic.org/t/email-fetch-cannot-work-for-some-email-esp-like-hotmail/22634/1 "2022-02-08T12:53:52Z")
My Mautic version is: 4.1.0 My PHP version is:7.4 My Database type and version is: Mariadb 10.5 I use SMTP and IMAP to send. **Your problem** My problem is: I have 7 emails. I tested their action. Only Hotmail cannot get the Event Type"Email Replied". Today I have met the same issue for another ESP email. I have to handle them manually. Does anybody meet the same issue? These errors are shown in the log: No logs ---
**Author:** ![pierre\_a](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pierre_a/32/7031_2.png) [@pierre\_a](https://forum.mautic.org/u/pierre_a)\ **Post date:** [April 21, 2022, 6:37pm UTC](https://forum.mautic.org/t/email-fetch-cannot-work-for-some-email-esp-like-hotmail/22634/2 "2022-04-21T18:37:45Z")
Hello @johntech, > [@johntech](#): > > Event Type"Email Replied". Can you be more specific about what you tested as a feature, the expected result and the actual result you got? Pierre ---
**Author:** ![johntech](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/johntech/32/6553_2.png) [@johntech](https://forum.mautic.org/u/johntech)\ **Post date:** [April 22, 2022, 3:22am UTC](https://forum.mautic.org/t/email-fetch-cannot-work-for-some-email-esp-like-hotmail/22634/3 "2022-04-22T03:22:00Z")
Hi Pierre. yes. I directly go to contact and click “send email”. all my emails can get replied but except for the Hotmail. Hotmail should also get Replied but actually not. Check the screenshot. ![截屏2022-04-22 11.10.00](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/edc886cbf8022c7ff05b2f3b9ec92b57e5493fd9.jpeg) ![截屏2022-04-22 11.10.46](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/c805fca3b822a57fff89a4dcfac84ab03cefcdc9.jpeg) ---
**Author:** ![pierre\_a](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pierre_a/32/7031_2.png) [@pierre\_a](https://forum.mautic.org/u/pierre_a)\ **Post date:** [April 25, 2022, 3:05pm UTC](https://forum.mautic.org/t/email-fetch-cannot-work-for-some-email-esp-like-hotmail/22634/4 "2022-04-25T15:05:01Z")
Hello @johntech, Is the e-mail sent to the @hotmail e-mail addresses? Is it received by the recipient? If so, what is the problem? If not, I invite you to review the configuration of your SMTP relay. Can you give us more information about your business use case? Pierre ---
**Author:** ![johntech](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/johntech/32/6553_2.png) [@johntech](https://forum.mautic.org/u/johntech)\ **Post date:** [April 28, 2022, 2:13pm UTC](https://forum.mautic.org/t/email-fetch-cannot-work-for-some-email-esp-like-hotmail/22634/5 "2022-04-28T14:13:49Z")
Yes, I use my Hotmail to test. My SMTP is OK because other emails is no problem except for hotmail. I don’t know why this hotmail is so special. ---
**Author:** ![pierre\_a](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pierre_a/32/7031_2.png) [@pierre\_a](https://forum.mautic.org/u/pierre_a)\ **Post date:** [April 28, 2022, 3:31pm UTC](https://forum.mautic.org/t/email-fetch-cannot-work-for-some-email-esp-like-hotmail/22634/6 "2022-04-28T15:31:37Z")
Hello @johntech, **If you need help, can you answer to my last message?** > [@pierre\_a](#): > > Is the e-mail sent to the @hotmail e-mail addresses? > Is it received by the recipient? > > If so, what is the problem? > If not, I invite you to review the configuration of your SMTP relay. > > Can you give us more information about your business use case? Pierre