# Email images refusing to load

**URL:** <https://forum.mautic.org/t/email-images-refusing-to-load/5325>\
**Category:** Product Support\
**Created:** [September 13, 2016, 6:01pm UTC](https://forum.mautic.org/t/email-images-refusing-to-load/5325 "2016-09-13T18:01:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![emma](https://avatars.discourse-cdn.com/v4/letter/e/57b2e6/32.png) [@emma](https://forum.mautic.org/u/emma)\
**Post date:** [September 13, 2016, 6:01pm UTC](https://forum.mautic.org/t/email-images-refusing-to-load/5325/1 "2016-09-13T18:01:28Z")

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Hi there,  
  
I’m new to Mautic and am trying to send some emails.  
  
Images that I’ve placed throughout the emails are refusing to load.  
  
I’ve tried different emails addresses, and different email types (outlook, hotmail etc.) It won’t load when I sample either.  
  
I’ve adjusted the file type - tried .png and .jpg  
  
I’ve also adjusted the file size - made it as small as possible without compromising quality.  
  
It still won’t load.  
  
Any suggestions would be appreciated.

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**Author:** ![emma](https://avatars.discourse-cdn.com/v4/letter/e/57b2e6/32.png) [@emma](https://forum.mautic.org/u/emma)\
**Post date:** [September 13, 2016, 6:01pm UTC](https://forum.mautic.org/t/email-images-refusing-to-load/5325/2 "2016-09-13T18:01:28Z")

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Hi there,  
I’m new to Mautic and am trying to send some emails.  
Images that I’ve placed throughout the emails are refusing to load.  
I’ve tried different emails addresses, and different email types (outlook, hotmail etc.) It won’t load when I sample either.  
I’ve adjusted the file type - tried .png and .jpg  
I’ve also adjusted the file size - made it as small as possible without compromising quality.  
It still won’t load.  
Any suggestions would be appreciated.

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<div class="post-metadata">

**Author:** ![adamgo](https://avatars.discourse-cdn.com/v4/letter/a/45deac/32.png) [@adamgo](https://forum.mautic.org/u/adamgo)\
**Post date:** [September 13, 2016, 7:00pm UTC](https://forum.mautic.org/t/email-images-refusing-to-load/5325/3 "2016-09-13T19:00:52Z")

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Most email clients nowadays block images from unknown sources by default. Could that be your issue?

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<div class="post-metadata">

**Author:** ![emma](https://avatars.discourse-cdn.com/v4/letter/e/57b2e6/32.png) [@emma](https://forum.mautic.org/u/emma)\
**Post date:** [September 13, 2016, 7:43pm UTC](https://forum.mautic.org/t/email-images-refusing-to-load/5325/4 "2016-09-13T19:43:43Z")

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Thanks for the suggestion but that’s not it .  
I’ve done it through my own email and allowed all the images and it still won’t load.  
Also, when I do the exact same HTML code through sendwithus it works right away.