# Email Issue: "From Name" field doesn't show up on received emails **URL:** \ **Category:** Product Support\ **Created:** [April 4, 2021, 10:16pm UTC](https://forum.mautic.org/t/email-issue-from-name-field-doesnt-show-up-on-received-emails/18841 "2021-04-04T22:16:39Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![mita.michael](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mita.michael/32/4846_2.png) [@mita.michael](https://forum.mautic.org/u/mita.michael)\ **Post date:** [April 4, 2021, 10:16pm UTC](https://forum.mautic.org/t/email-issue-from-name-field-doesnt-show-up-on-received-emails/18841/1 "2021-04-04T22:16:39Z")
**Your software** Digital Ocean Droplet Apache2/ubuntu 20.04 _My PHP version is_ : 7.3 _My MySQL/MariaDB version is_ (delete as applicable): MariaDB version 5.7 _Mautic version_: 3.2 **Your problem** **My problem is** : When sending emails the “From Name” field does not show up on the emails received on the client side, Outlook mail client/ iphone mail/ Gmail web. Instead it only shows the “from email” part. These errors are showing in the log: No errors Steps I have tried to fix the problem: I tried sending emails from segments, single contact and also changing the name in the settings. I tried a separate email app (sendy) with the same API and that works fine. Also googled and searched the forums for the issue. Plus I thought about editing php directly as a last resort, but couldn’t find any references. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 6, 2021, 8:46am UTC](https://forum.mautic.org/t/email-issue-from-name-field-doesnt-show-up-on-received-emails/18841/2 "2021-04-06T08:46:19Z")
Single Contact works for me on 3.3.1 But I also noticed the same error on one of the instances. The name just wouldn’t display. It works on an upgraded 3.3.1 instance, but doesn’t work on my 3.3.1 fresh install. ---
**Author:** ![mita.michael](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mita.michael/32/4846_2.png) [@mita.michael](https://forum.mautic.org/u/mita.michael)\ **Post date:** [April 6, 2021, 10:10am UTC](https://forum.mautic.org/t/email-issue-from-name-field-doesnt-show-up-on-received-emails/18841/3 "2021-04-06T10:10:21Z")
Mine is upgraded. I will try on my older test version and see how that works out! Edit: Just checked on the 3.2.1 dev version and it’ the same issue… ---
**Author:** ![mita.michael](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mita.michael/32/4846_2.png) [@mita.michael](https://forum.mautic.org/u/mita.michael)\ **Post date:** [April 7, 2021, 6:26pm UTC](https://forum.mautic.org/t/email-issue-from-name-field-doesnt-show-up-on-received-emails/18841/4 "2021-04-07T18:26:23Z")
Actually I just tested it on our dev version which is fresh ish and it works. So what could be an issue? Edit: I updated the dev version 3.2.1 to 3.3.2 and the From Name stopped showing up on emails again. So must be something in the update ---
**Author:** ![mita.michael](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mita.michael/32/4846_2.png) [@mita.michael](https://forum.mautic.org/u/mita.michael)\ **Post date:** [April 12, 2021, 3:49pm UTC](https://forum.mautic.org/t/email-issue-from-name-field-doesnt-show-up-on-received-emails/18841/5 "2021-04-12T15:49:54Z")
I opened up an issue on github and added more info if anyones interested > > > Bug Description > When sending emails Mautic's “From Name” field does not show up on the emails received (any). Tried different email clients... ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 21, 2021, 6:45am UTC](https://forum.mautic.org/t/email-issue-from-name-field-doesnt-show-up-on-received-emails/18841/6 "2021-04-21T06:45:08Z")
Added more info & email header from spool & bump