# email issue **URL:** \ **Category:** General Discussion\ **Created:** [February 7, 2017, 2:14pm UTC](https://forum.mautic.org/t/email-issue/7413 "2017-02-07T14:14:20Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:14pm UTC](https://forum.mautic.org/t/email-issue/7413/1 "2017-02-07T14:14:20Z")
Hi Kat ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:14pm UTC](https://forum.mautic.org/t/email-issue/7413/2 "2017-02-07T14:14:20Z")
Hi Kat ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:14pm UTC](https://forum.mautic.org/t/email-issue/7413/3 "2017-02-07T14:14:44Z")
Can you show me your email setting? ---
**Author:** ![kat](https://avatars.discourse-cdn.com/v4/letter/k/b19c9b/32.png) [@kat](https://forum.mautic.org/u/kat)\ **Post date:** [February 7, 2017, 2:17pm UTC](https://forum.mautic.org/t/email-issue/7413/4 "2017-02-07T14:17:56Z")
Hi bchiam, what email settings do you require? ---
**Author:** ![kat](https://avatars.discourse-cdn.com/v4/letter/k/b19c9b/32.png) [@kat](https://forum.mautic.org/u/kat)\ **Post date:** [February 7, 2017, 2:19pm UTC](https://forum.mautic.org/t/email-issue/7413/5 "2017-02-07T14:19:52Z")
Yes, I’m using [mautic.net](http://mautic.net) ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:20pm UTC](https://forum.mautic.org/t/email-issue/7413/6 "2017-02-07T14:20:40Z")
I saw it is your cloud based issue. ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:21pm UTC](https://forum.mautic.org/t/email-issue/7413/7 "2017-02-07T14:21:14Z")
You can consider self hosted 🙂 I’m actually using self hosted solution of mautic. Very powerfully done. ---
**Author:** ![kat](https://avatars.discourse-cdn.com/v4/letter/k/b19c9b/32.png) [@kat](https://forum.mautic.org/u/kat)\ **Post date:** [February 7, 2017, 2:23pm UTC](https://forum.mautic.org/t/email-issue/7413/8 "2017-02-07T14:23:34Z")
Yes I can consider cloud hosted. But not sure if I can set this up myself. Also, I have about 20 forms and campaigns now in the cloud based account. It would take ages to set this up again. ☹ Do you know what the issue is with the cloud based mautic? ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:28pm UTC](https://forum.mautic.org/t/email-issue/7413/9 "2017-02-07T14:28:02Z")
What i do mean is self hosting account. So you can manage it yourself. I host it myself actually. ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:29pm UTC](https://forum.mautic.org/t/email-issue/7413/10 "2017-02-07T14:29:06Z")
If you are currently using cloud based mautic platform, you can try exporting them out and self host yourself so much better u have full control of it. ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:30pm UTC](https://forum.mautic.org/t/email-issue/7413/11 "2017-02-07T14:30:01Z")
They might face technical issue on their end. If everyone is using same solution under their cloud, might be overloaded issue. ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:30pm UTC](https://forum.mautic.org/t/email-issue/7413/12 "2017-02-07T14:30:27Z")
That is also one of the reason why i chose my own server to host it. ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:31pm UTC](https://forum.mautic.org/t/email-issue/7413/13 "2017-02-07T14:31:06Z")
That is also one of the reason why i chose my own server to host it. ---
**Author:** ![kat](https://avatars.discourse-cdn.com/v4/letter/k/b19c9b/32.png) [@kat](https://forum.mautic.org/u/kat)\ **Post date:** [February 7, 2017, 2:32pm UTC](https://forum.mautic.org/t/email-issue/7413/14 "2017-02-07T14:32:03Z")
I found here that exporting data from cloud to self-hosted is not possible. [https://www.mautic.org/community/index.php/5500-moving-from-mautic-com-to-self-hosted/0](https://www.mautic.org/community/index.php/5500-moving-from-mautic-com-to-self-hosted/0) In which case, self-hosted won’t be an option for me right now. I’m stuck at cloud. 😕 ---
**Author:** ![kat](https://avatars.discourse-cdn.com/v4/letter/k/b19c9b/32.png) [@kat](https://forum.mautic.org/u/kat)\ **Post date:** [February 7, 2017, 2:35pm UTC](https://forum.mautic.org/t/email-issue/7413/15 "2017-02-07T14:35:24Z")
Thank you for your advice @bchiam. I guess I will need to figure out in the next days, how to get my data across. Building everything from scratch sounds like a nightmare… But if you SAY that self-hosted is more reliable when it comes to email sending (?) than I will have to switch for sure. Otherwise what’s the point in using Mautic, if the main function is broken. ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:37pm UTC](https://forum.mautic.org/t/email-issue/7413/16 "2017-02-07T14:37:35Z")
Kat, i do agree that self hosted is so much better u have full control. ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:38pm UTC](https://forum.mautic.org/t/email-issue/7413/17 "2017-02-07T14:38:43Z")
What is your websites, maybe I can take a look. i see how i can help. ---
**Author:** ![kat](https://avatars.discourse-cdn.com/v4/letter/k/b19c9b/32.png) [@kat](https://forum.mautic.org/u/kat)\ **Post date:** [February 7, 2017, 2:38pm UTC](https://forum.mautic.org/t/email-issue/7413/18 "2017-02-07T14:38:45Z")
Thank you for all your help. Much appreciated! 🙂 ---
**Author:** ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)\ **Post date:** [February 7, 2017, 2:43pm UTC](https://forum.mautic.org/t/email-issue/7413/19 "2017-02-07T14:43:21Z")
Sure no problem Kat