# Email Link Tracking Not working properly with complex URL parameters.

**URL:** <https://forum.mautic.org/t/email-link-tracking-not-working-properly-with-complex-url-parameters/9526>\
**Category:** Product Support\
**Created:** [September 21, 2017, 2:32am UTC](https://forum.mautic.org/t/email-link-tracking-not-working-properly-with-complex-url-parameters/9526 "2017-09-21T02:32:18Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![ajanthangoquo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ajanthangoquo/32/219_2.png) [@ajanthangoquo](https://forum.mautic.org/u/ajanthangoquo)\
**Post date:** [September 21, 2017, 2:32am UTC](https://forum.mautic.org/t/email-link-tracking-not-working-properly-with-complex-url-parameters/9526/1 "2017-09-21T02:32:18Z")

</div>

I’ve been trying to use an external link in our marketing emails.the URL has multiple complex parameters with special characters on it.

Quote:

Example: my.website.com/?parameter1=value1&parameter2=value2&parameter3[0].id=CustomerId&parameter3[0].currency=USD

  
  
eventually the text after the special characters are being removed after Passing through the Email Link Tracking module. the end results comes like below

Quote:

my.website.com/?parameter1=value&parameter2=value&parameter3[0]=CustomerId&parameter3[0]=USD

  
  
is there any solution to resolve this issue?

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<div class="post-metadata">

**Author:** ![ajanthangoquo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ajanthangoquo/32/219_2.png) [@ajanthangoquo](https://forum.mautic.org/u/ajanthangoquo)\
**Post date:** [September 21, 2017, 2:32am UTC](https://forum.mautic.org/t/email-link-tracking-not-working-properly-with-complex-url-parameters/9526/2 "2017-09-21T02:32:18Z")

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I’ve been trying to use an external link in our marketing emails.the URL has multiple complex parameters with special characters on it.

> [@](#):
>
> Example: [my.website.com/?parameter1=value1&parameter2=value2&parameter3[0].id=CustomerId&parameter3[0].currency=USD](http://my.website.com/?parameter1=value1&parameter2=value2&parameter3%5B0%5D.id=CustomerId&parameter3%5B0%5D.currency=USD)

eventually the text after the special characters are being removed after Passing through the Email Link Tracking module. the end results comes like below

> [@](#):
>
> [my.website.com/?parameter1=value&parameter2=value&parameter3[0]=CustomerId&parameter3[0]=USD](http://my.website.com/?parameter1=value&parameter2=value&parameter3%5B0%5D=CustomerId&parameter3%5B0%5D=USD)

is there any solution to resolve this issue?

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<div class="post-metadata">

**Author:** ![DonV](https://avatars.discourse-cdn.com/v4/letter/d/0ea827/32.png) [@DonV](https://forum.mautic.org/u/DonV)\
**Post date:** [September 21, 2017, 5:04am UTC](https://forum.mautic.org/t/email-link-tracking-not-working-properly-with-complex-url-parameters/9526/3 "2017-09-21T05:04:21Z")

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What happens if you url encode it?

Like:

%[20my.website.com](http://20my.website.com)%2F%3Fparameter1%3Dvalue1%26parameter2%3Dvalue2%26parameter3%5B0%5D.id%3DCustomerId%26parameter3%5B0%5D.currency%3DUSD