# Email Not sending Error **URL:** \ **Category:** Product Support\ **Created:** [February 21, 2017, 7:52am UTC](https://forum.mautic.org/t/email-not-sending-error/7622 "2017-02-21T07:52:51Z")\ **Posts on this page:** 2\ **Page:** 1

**Author:** ![yavarpower](https://avatars.discourse-cdn.com/v4/letter/y/8e7dd6/32.png) [@yavarpower](https://forum.mautic.org/u/yavarpower)\ **Post date:** [February 21, 2017, 7:52am UTC](https://forum.mautic.org/t/email-not-sending-error/7622/1 "2017-02-21T07:52:51Z")

hey guys Need help all my emails are set correctly even my cron jobs but when and new contact is added in the segment it does not send emails i also did the same with amazon Ses same isses email are not sending PFA images [http://imgur.com/a/WQ28k](http://imgur.com/a/WQ28k) [http://imgur.com/a/s8U8X](http://imgur.com/a/s8U8X) Cron Job Setting [http://imgur.com/a/dInLU](http://imgur.com/a/dInLU) here is my log error [2017-02-21 11:45:00] mautic.NOTICE: PHP Notice - Unknown: Certificate failure for [mail.symoninc.com](http://mail.symoninc.com): Server name does not match certificate: /OU=Domain Control Validated/OU=PositiveSSL/CN=[lv-shared03.cpanelplatform.com](http://lv-shared03.cpanelplatform.com) (errflg=2) - in file Unknown - at line 0 [] [] [2017-02-21 11:45:01] mautic.NOTICE: PHP Notice - Unknown: Certificate failure for [mail.symoninc.com](http://mail.symoninc.com): Server name does not match certificate: /OU=Domain Control Validated/OU=PositiveSSL/CN=[lv-shared03.cpanelplatform.com](http://lv-shared03.cpanelplatform.com) (errflg=2) - in file Unknown - at line 0 [] [] [2017-02-21 11:45:02] mautic.NOTICE: PHP Notice - Unknown: Certificate failure for [mail.symoninc.com](http://mail.symoninc.com): Server name does not match certificate: /OU=Domain Control Validated/OU=PositiveSSL/CN=[lv-shared03.cpanelplatform.com](http://lv-shared03.cpanelplatform.com) (errflg=2) - in file Unknown - at line 0 [] [] [2017-02-21 11:45:49] mautic.NOTICE: PHP Notice - Unknown: Certificate failure for [mail.symoninc.com](http://mail.symoninc.com): Server name does not match certificate: /OU=Domain Control Validated/OU=PositiveSSL/CN=[lv-shared03.cpanelplatform.com](http://lv-shared03.cpanelplatform.com) (errflg=2) - in file Unknown - at line 0 [] [] [2017-02-21 11:46:00] mautic.NOTICE: PHP Notice - Unknown: Certificate failure for [mail.symoninc.com](http://mail.symoninc.com): Server name does not match certificate: /OU=Domain Control Validated/OU=PositiveSSL/CN=[lv-shared03.cpanelplatform.com](http://lv-shared03.cpanelplatform.com) (errflg=2) - in file Unknown - at line 0 [] [] [2017-02-21 11:46:54] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “550”, with message "550-Your FROM address ( [bounce+bounce\_58abf06dddc5d@symoninc.com](mailto:bounce+bounce_58abf06dddc5d@symoninc.com) , Symon Inc 550- ) must match your authenticated email user ( 550 [contact@symoninc.com](mailto:contact@symoninc.com) ). Spoofing not allowed! " Log data: ++ Starting Swift\_Transport\_EsmtpTransport \<\< [220-lv-shared03.cpanelplatform.com](http://220-lv-shared03.cpanelplatform.com) ESMTP Exim 4.88 #1 Mon, 20 Feb 2017 23:46:53 -0800 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. \>\> EHLO [email.symoninc.com](http://email.symoninc.com) \<\< [250-lv-shared03.cpanelplatform.com](http://250-lv-shared03.cpanelplatform.com) Hello [email.symoninc.com](http://email.symoninc.com) [162.244.93.228] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP \>\> AUTH PLAIN Y29udGFjdEBzeW1vbmluYy5jb20AY29udGFjdEBzeW1vbmluYy5jb20AeDRyRzNSaTdsOQ== \<\< 235 Authentication succeeded ++ Swift\_Transport\_EsmtpTransport started \>\> MAIL FROM: \<\< 250 OK \>\> RCPT TO: \<\< 250 Accepted \>\> DATA \<\< 354 Enter message, ending with “.” on a line by itself \>\> . \<\< 550-Your FROM address ( [bounce+bounce\_58abf06dddc5d@symoninc.com](mailto:bounce+bounce_58abf06dddc5d@symoninc.com) , Symon Inc 550- ) must match your authenticated email user ( 550 [contact@symoninc.com](mailto:contact@symoninc.com) ). Spoofing not allowed! !! Expected response code 250 but got code “550”, with message "550-Your FROM address ( [bounce+bounce\_58abf06dddc5d@symoninc.com](mailto:bounce+bounce_58abf06dddc5d@symoninc.com) , Symon Inc 550- ) must match your authenticated email user ( 550 [contact@symoninc.com](mailto:contact@symoninc.com) ). Spoofing not allowed! " (code: 550) (send) [] [] [2017-02-21 11:46:54] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “550”, with message "550-Your FROM address ( [bounce+bounce\_58abf06e1a451@symoninc.com](mailto:bounce+bounce_58abf06e1a451@symoninc.com) , Symon Inc 550- ) must match your authenticated email user ( 550 [contact@symoninc.com](mailto:contact@symoninc.com) ). Spoofing not allowed! " Log data: \>\> MAIL FROM: \<\< 250 OK \>\> RCPT TO: \<\< 250 Accepted \>\> DATA \<\< 354 Enter message, ending with “.” on a line by itself \>\> . \<\< 550-Your FROM address ( [bounce+bounce\_58abf06e1a451@symoninc.com](mailto:bounce+bounce_58abf06e1a451@symoninc.com) , Symon Inc 550- ) must match your authenticated email user ( 550 [contact@symoninc.com](mailto:contact@symoninc.com) ). Spoofing not allowed! !! Expected response code 250 but got code “550”, with message "550-Your FROM address ( [bounce+bounce\_58abf06e1a451@symoninc.com](mailto:bounce+bounce_58abf06e1a451@symoninc.com) , Symon Inc 550- ) must match your authenticated email user ( 550 [contact@symoninc.com](mailto:contact@symoninc.com) ). Spoofing not allowed! " (code: 550) (send) [] [] ---