# Email on form submissions randomly not sending & not in history

**URL:** <https://forum.mautic.org/t/email-on-form-submissions-randomly-not-sending-not-in-history/4039>\
**Category:** Product Support\
**Created:** [May 31, 2016, 2:33pm UTC](https://forum.mautic.org/t/email-on-form-submissions-randomly-not-sending-not-in-history/4039 "2016-05-31T14:33:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Adam](https://avatars.discourse-cdn.com/v4/letter/a/4af34b/32.png) [@Adam](https://forum.mautic.org/u/Adam)\
**Post date:** [May 31, 2016, 2:33pm UTC](https://forum.mautic.org/t/email-on-form-submissions-randomly-not-sending-not-in-history/4039/1 "2016-05-31T14:33:23Z")

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This is the first time I have needed some help here, ![:(]( ":(")  
  
  
  
My setup is simple, I have multiple forms, each form will send an email upon submission. Simple enough. Today is the second time I have noticed this troubling problem. Someone that submitted their info in a form didn’t receive the email. Usually this is user error and they put their email in wrong or something like that, but when I look in Mautic, I can clearly see that Mautic never sent the email because it’s not in their history. Now I can go and look at anyone elses history around that same exact time, and they were send the email.  
  
  
  
So this is the worst possible type of problem, a random problem ![:(]( ":(")  
  
  
  
I am using Amazon SES, and I know they have their own suppression list, but if the email was stopped by Amazon SES then the contacts history would still show the email being send.

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<div class="post-metadata">

**Author:** ![Adam](https://avatars.discourse-cdn.com/v4/letter/a/4af34b/32.png) [@Adam](https://forum.mautic.org/u/Adam)\
**Post date:** [May 31, 2016, 2:33pm UTC](https://forum.mautic.org/t/email-on-form-submissions-randomly-not-sending-not-in-history/4039/2 "2016-05-31T14:33:23Z")

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This is the first time I have needed some help here, ☹

My setup is simple, I have multiple forms, each form will send an email upon submission. Simple enough. Today is the second time I have noticed this troubling problem. Someone that submitted their info in a form didn’t receive the email. Usually this is user error and they put their email in wrong or something like that, but when I look in Mautic, I can clearly see that Mautic never sent the email because it’s not in their history. Now I can go and look at anyone elses history around that same exact time, and they were send the email.

So this is the worst possible type of problem, a random problem ☹

I am using Amazon SES, and I know they have their own suppression list, but if the email was stopped by Amazon SES then the contacts history would still show the email being send.