# Email opening and link tracking not working

**URL:** <https://forum.mautic.org/t/email-opening-and-link-tracking-not-working/9373>\
**Category:** Product Support\
**Created:** [September 5, 2017, 7:14am UTC](https://forum.mautic.org/t/email-opening-and-link-tracking-not-working/9373 "2017-09-05T07:14:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![drimlike](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/drimlike/32/214_2.png) [@drimlike](https://forum.mautic.org/u/drimlike)\
**Post date:** [September 5, 2017, 7:14am UTC](https://forum.mautic.org/t/email-opening-and-link-tracking-not-working/9373/1 "2017-09-05T07:14:05Z")

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Hey everyone  
  
  
  
I am testing the tracking from an email sent from Mautic. This email is sent via Contact =\> One of our known contact =\> Send Email and I select one of our template. Everything seems to be tracked (open email, page hit). But when I go to Channel =\> Emails all the stats of the email just sent stay at 0. The good news in incognito window, I am properly tracked except that event. Am I missing something?  
  
  
  
I am using Sendgrid, but I logged the path of the link and I can see Sendgrid ==\> Mautic ==\> site, so surely Mautic knows that I clicked on that link from that email?  
  
  
  
I even tested the same scenario and disabled Sendgrid tracking to make sure the only link used is the ones generated by Mautic. But same result as before.  
  
  
  
I am using Mautic v2.9.2 & PHP 5.6.30.  
  
  
  
Thanks for your help.

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<div class="post-metadata">

**Author:** ![drimlike](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/drimlike/32/214_2.png) [@drimlike](https://forum.mautic.org/u/drimlike)\
**Post date:** [September 5, 2017, 7:14am UTC](https://forum.mautic.org/t/email-opening-and-link-tracking-not-working/9373/2 "2017-09-05T07:14:05Z")

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Hey everyone

I am testing the tracking from an email sent from Mautic. This email is sent via Contact =\> One of our known contact =\> Send Email and I select one of our template. Everything seems to be tracked (open email, page hit). But when I go to Channel =\> Emails all the stats of the email just sent stay at 0. The good news in incognito window, I am properly tracked except that event. Am I missing something?

I am using Sendgrid, but I logged the path of the link and I can see Sendgrid ==\> Mautic ==\> site, so surely Mautic knows that I clicked on that link from that email?

I even tested the same scenario and disabled Sendgrid tracking to make sure the only link used is the ones generated by Mautic. But same result as before.

I am using Mautic v2.9.2 & PHP 5.6.30.

Thanks for your help.

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<div class="post-metadata">

**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [September 5, 2017, 10:04am UTC](https://forum.mautic.org/t/email-opening-and-link-tracking-not-working/9373/3 "2017-09-05T10:04:35Z")

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+1 on this.

I am also using an email provider to send out emails. I encounter the following:

1. When the asset is opened via link directly out of the email: the download does not get tracked
2. When the asset URL (the one from Mautic) is used to access the assed: it gets tracked