# email read

**URL:** <https://forum.mautic.org/t/email-read/9961>\
**Category:** General Discussion\
**Created:** [November 22, 2017, 8:48pm UTC](https://forum.mautic.org/t/email-read/9961 "2017-11-22T20:48:42Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![krinic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/krinic/32/232_2.png) [@krinic](https://forum.mautic.org/u/krinic)\
**Post date:** [November 22, 2017, 8:48pm UTC](https://forum.mautic.org/t/email-read/9961/1 "2017-11-22T20:48:42Z")

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Hello everyone  
  
  
  
I was wondering if it is possible to identify which contacts read the emails that I sent and in what way can I see it from mautic?  
  
  
  
add the tracking in outlook but I do not know where I can see which contact reads the emails and which contact does not read the emails

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**Author:** ![krinic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/krinic/32/232_2.png) [@krinic](https://forum.mautic.org/u/krinic)\
**Post date:** [November 22, 2017, 8:48pm UTC](https://forum.mautic.org/t/email-read/9961/2 "2017-11-22T20:48:42Z")

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Hello everyone

I was wondering if it is possible to identify which contacts read the emails that I sent and in what way can I see it from mautic?

add the tracking in outlook but I do not know where I can see which contact reads the emails and which contact does not read the emails

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**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [November 23, 2017, 2:11pm UTC](https://forum.mautic.org/t/email-read/9961/3 "2017-11-23T14:11:59Z")

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There is a `Email read` segment filter to do this.

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**Author:** ![krinic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/krinic/32/232_2.png) [@krinic](https://forum.mautic.org/u/krinic)\
**Post date:** [November 23, 2017, 9:26pm UTC](https://forum.mautic.org/t/email-read/9961/4 "2017-11-23T21:26:13Z")

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is correct, but I do not know what value to add in “choose one or more”

now the emails that I want to verify if they are open are the ones that I send from outlook, and perform the whole procedure to install the plugin

or do I have to create an email in the channel\> email section?

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**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [November 24, 2017, 8:50am UTC](https://forum.mautic.org/t/email-read/9961/5 "2017-11-24T08:50:25Z")

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OK, now I understand. Mautic is only able to track emails which are sent through Mautic.

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**Author:** ![krinic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/krinic/32/232_2.png) [@krinic](https://forum.mautic.org/u/krinic)\
**Post date:** [November 24, 2017, 7:20pm UTC](https://forum.mautic.org/t/email-read/9961/6 "2017-11-24T19:20:57Z")

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Thanks for clarifying the question, can you tell me where this section is?

this take it out of the documentation of:

[mautic.org/docs/en/plugins/outlook.html](http://mautic.org/docs/en/plugins/outlook.html)

but nothing appears on my panel about it.

I work with mautic 2.11.0

![](https://mautic.org/docs/en/plugins/media/outlook/mautic_timeline.png)