# Email | Saving error **URL:** \ **Category:** Product Support\ **Created:** [June 8, 2023, 2:27pm UTC](https://forum.mautic.org/t/email-saving-error/28264 "2023-06-08T14:27:56Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![szilard21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/szilard21/32/9953_2.png) [@szilard21](https://forum.mautic.org/u/szilard21)\ **Post date:** [June 8, 2023, 2:27pm UTC](https://forum.mautic.org/t/email-saving-error/28264/1 "2023-06-08T14:27:56Z")
**Your software** My Mautic version is: v.4.4.9 My PHP version is: 7.4.33 My Database type and version is: 5.7.39-log **Your problem** My problem is: Hello, I have a problem that I want to send a newsletter, but nothing happens. I attach a video, I think it will help you understand the problem: I reinstalled the system twice. 1\* manually via FTP. 2\* from server But the same problem. These errors are showing in the log: Steps I have tried to fix the problem: ---
**Author:** ![IonutOjicaDe](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ionutojicade/32/7383_2.png) [@IonutOjicaDe](https://forum.mautic.org/u/IonutOjicaDe)\ **Post date:** [June 8, 2023, 5:00pm UTC](https://forum.mautic.org/t/email-saving-error/28264/2 "2023-06-08T17:00:23Z")
I am using the legacy editor, as the GrapesJS editor has some bugs. I am not sure if this one is also a bug of the GrapesJS plugin… Anyway: - have you tried to clic “Save” instead directly on “Save and Close” ? - have you tried to refresh the page before creating a new email ? (please try saving the newly created email in max 9 minutes after the refresh, otherwise you are signed-out of Mautic) - have you tried to clear the cookies on the browser or to use incognito mode to test ? Your problem is not the sending, as you mentioned in the title, but in saving the email. ---
**Author:** ![szilard21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/szilard21/32/9953_2.png) [@szilard21](https://forum.mautic.org/u/szilard21)\ **Post date:** [June 8, 2023, 6:33pm UTC](https://forum.mautic.org/t/email-saving-error/28264/3 "2023-06-08T18:33:39Z")
Hello, thank you for writing. - yes I tried to save, but no good - tried in other browsers and deleted the cookies, no good ---
**Author:** ![IonutOjicaDe](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ionutojicade/32/7383_2.png) [@IonutOjicaDe](https://forum.mautic.org/u/IonutOjicaDe)\ **Post date:** [June 8, 2023, 7:07pm UTC](https://forum.mautic.org/t/email-saving-error/28264/4 "2023-06-08T19:07:19Z")
> [@szilard21](#): > > My Database type and version is: 5.7.39-log Can you be more specific? Is it MySQL? MariaDB? I use `10.3.38-MariaDB-0ubuntu0.20.04.1` Could it be a database issue? That mautic cannot access the database to create de email? Can you create something else, like a contact, campaign, segment, tag ? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [June 11, 2023, 6:05pm UTC](https://forum.mautic.org/t/email-saving-error/28264/5 "2023-06-11T18:05:53Z")
Hello @szilard21 , do you have any emojies in your email? Also: can you plz check if there are multiple html tags at the front of the code? One more idea: could you plz check the log (fogaskerek, beallitasok, log) Thx ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [June 11, 2023, 6:16pm UTC](https://forum.mautic.org/t/email-saving-error/28264/6 "2023-06-11T18:16:07Z")
One more idea: if you have Wordfence or other firewall on your server where Mautic is hosted, they might block ajax communication!