# Email Sending Not Working + But Test Emails Working
**URL:** https://forum.mautic.org/t/email-sending-not-working-but-test-emails-working/29189
**Category:** Product Support
**Created:** [September 4, 2023, 7:42pm UTC](https://forum.mautic.org/t/email-sending-not-working-but-test-emails-working/29189 "2023-09-04T19:42:03Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@tmedia](https://forum.mautic.org/u/tmedia)
#### Post date: [September 4, 2023, 7:42pm UTC](https://forum.mautic.org/t/email-sending-not-working-but-test-emails-working/29189/1 "2023-09-04T19:42:03Z")
**Your software**
My Mautic version is: v4.4.5
My PHP version is: 8.0.26
My Database type and version is: 10.5.18-MariaDB
**Your problem**
My problem is:
unable to send emails (test email working)
I just connected an Elastic Email account to Mautic. Previously we were using AWS but have been blocked. Prior to being blocked everything was working.
SYMPTOM 1: After adding Elastic Email credentials: When I click Test Connection - the success message appears. When I click Send Test Email - it infinitely loads and nothing is sent.
SYMPTOM 2: When I open an email with mautic and send a test email, it works.
When I launch a new campaign, no emails are sent.
SYMPTOM 3: I have a form that adds users to a segment, sends me submission details and redirects user to a new URL.
When I submit data to the form, the user is added to the segment but other two tasks are not completed.
SYMPTOM 4: also emails in error log are not in any of the campaigns or forms i am testing. these emails are part of another email campaign that was paused by AWS in the middle of the process. I have redacted the emails in the log below along with server url
These errors are showing in the log:
error log is massive. sending first bit:
[2023-09-04 17:58:06] mautic.ERROR: [MAIL ERROR] Connection to [smtp.elasticemail.com:2525](http://smtp.elasticemail.com:2525) Timed Out (send); [EMAIL@REDACTED.COM] {“exception”:“[object] (Swift\_TransportException(code: 0): Connection to [smtp.elasticemail.com:2525](http://smtp.elasticemail.com:2525) Timed Out at /var/www/html/mautic/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php:475, Swift\_IoException(code: 0): Connection to [smtp.elasticemail.com:2525](http://smtp.elasticemail.com:2525) Timed Out at /var/www/html/mautic/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:166)”} {“hostname”:“[myserver.com](http://myserver.com)”,“pid”:30524}
[2023-09-04 17:58:36] mautic.ERROR: [MAIL ERROR] Connection to [smtp.elasticemail.com:2525](http://smtp.elasticemail.com:2525) Timed Out (send); [[email deleted](mailto:EMAIL@REDACTED.COM)] {“exception”:“[object] (Swift\_TransportException(code: 0): Connection to [smtp.elasticemail.com:2525](http://smtp.elasticemail.com:2525) Timed Out at /var/www/html/mautic/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php:475, Swift\_IoException(code: 0): Connection to [smtp.elasticemail.com:2525](http://smtp.elasticemail.com:2525) Timed Out at /var/www/html/mautic/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:166)”} {“hostname”:“[myserver.com](http://myserver.com)”,“pid”:30524}
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### Author:  [@tmedia](https://forum.mautic.org/u/tmedia)
#### Post date: [September 4, 2023, 11:52pm UTC](https://forum.mautic.org/t/email-sending-not-working-but-test-emails-working/29189/2 "2023-09-04T23:52:31Z")
update: campaigns are working but form issue remains.
I have no idea what is causing this. Not sure if it matters but test email also not working in email settings.
SYMPTOM 1: After adding Elastic Email credentials: When I click Test Connection - the success message appears. When I click Send Test Email - it infinitely loads and nothing is sent.
SYMPTOM 4: also emails in error log are not in any of the campaigns or forms i am testing. these emails are part of another email campaign that was paused by AWS in the middle of the process. I have redacted the emails in the log below along with server url
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [September 5, 2023, 9:36am UTC](https://forum.mautic.org/t/email-sending-not-working-but-test-emails-working/29189/3 "2023-09-05T09:36:41Z")
Hi, I think your provider blocks port 2525, which happens pretty often.
Check if it’s open.
J