# Email sent at an unsubscribed contact

**URL:** <https://forum.mautic.org/t/email-sent-at-an-unsubscribed-contact/36567>\
**Category:** Product Support\
**Created:** [September 18, 2025, 9:07am UTC](https://forum.mautic.org/t/email-sent-at-an-unsubscribed-contact/36567 "2025-09-18T09:07:29Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![elen\_dami](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/elen_dami/32/13640_2.png) [@elen\_dami](https://forum.mautic.org/u/elen_dami)\
**Post date:** [September 18, 2025, 9:07am UTC](https://forum.mautic.org/t/email-sent-at-an-unsubscribed-contact/36567/1 "2025-09-18T09:07:29Z")

</div>

**Your software**  
My Mautic version is: v5.1.1  
My PHP version is: 8.1.33  
My Database type and version is:

**Your problem**  
My problem is: I use t he Mautic platform to send newsletter emails. Therefore I have created a campaign that sends the same email. I filter the contacts based in their status. So, if a contact is unsubscribed the campaign doesn’t do anything, but if not, it sends them a transactional email. The filter is prior to the email being sent.

So I first filter the contacts and then I sent the email. Today though, mautic skipped the filter and sent an email at unsubscribed contacts.

P.S. I know that the transactional email ignores the DO NOT CONTACT, but I filter the contacts within the campaign. I have tested this in the past and it has worked.

These errors are showing in the log:

Steps I have tried to fix the problem: