# Email sent to an unsubscribed contact

**URL:** <https://forum.mautic.org/t/email-sent-to-an-unsubscribed-contact/36566>\
**Category:** Product Support\
**Created:** [September 18, 2025, 8:46am UTC](https://forum.mautic.org/t/email-sent-to-an-unsubscribed-contact/36566 "2025-09-18T08:46:31Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![elen\_dami](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/elen_dami/32/13640_2.png) [@elen\_dami](https://forum.mautic.org/u/elen_dami)\
**Post date:** [September 18, 2025, 8:46am UTC](https://forum.mautic.org/t/email-sent-to-an-unsubscribed-contact/36566/1 "2025-09-18T08:46:31Z")

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Hello everyone!

I use the Mautic platform to sent newsletters. I have created a campaign that filters the contacts. If a contact has unsubscribed, then the campaign doesn’t do anything. If they haven’t, it sends them a transactional email.  
Today though, an email was sent at unsubscribed contacts. What could the problem be?

I want to emphasize that the action of sending the email, is AFTER the filtering.

Thanks  
E