# Email sent to contacts not in selected segment

**URL:** <https://forum.mautic.org/t/email-sent-to-contacts-not-in-selected-segment/6328>\
**Category:** Product Support\
**Created:** [October 24, 2016, 10:27am UTC](https://forum.mautic.org/t/email-sent-to-contacts-not-in-selected-segment/6328 "2016-10-24T10:27:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ultroconsulting](https://avatars.discourse-cdn.com/v4/letter/u/919ad9/32.png) [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\
**Post date:** [October 24, 2016, 10:27am UTC](https://forum.mautic.org/t/email-sent-to-contacts-not-in-selected-segment/6328/1 "2016-10-24T10:27:17Z")

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Hi;  
  
  
  
I sent a follow up email, as part of a campaign, set to send at a specific date (today). Strangely and unfortunately, the email was also sent to contacts not part of the segment set in the campaign. And they were a lot!. Such a costly mishap! I’m running v2.2.1. Upgraded only a week ago.  
  
  
  
Anyone who encountered the same problem? Where should I start looking to investigate what caused it?  
  
  
  
Thanks,  
  
  
  
Vik

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<div class="post-metadata">

**Author:** ![ultroconsulting](https://avatars.discourse-cdn.com/v4/letter/u/919ad9/32.png) [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\
**Post date:** [October 24, 2016, 10:27am UTC](https://forum.mautic.org/t/email-sent-to-contacts-not-in-selected-segment/6328/2 "2016-10-24T10:27:17Z")

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Hi;

I sent a follow up email, as part of a campaign, set to send at a specific date (today). Strangely and unfortunately, the email was also sent to contacts not part of the segment set in the campaign. And they were a lot!. Such a costly mishap! I’m running v2.2.1. Upgraded only a week ago.

Anyone who encountered the same problem? Where should I start looking to investigate what caused it?

Thanks,

Vik

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**Author:** ![Elenchus](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@Elenchus](https://forum.mautic.org/u/Elenchus)\
**Post date:** [October 26, 2016, 12:38am UTC](https://forum.mautic.org/t/email-sent-to-contacts-not-in-selected-segment/6328/3 "2016-10-26T00:38:16Z")

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First place I’d check would be campaign \> contacts, make sure they haven’t made their way onto that campaign. As far as I understand with campaigns the sending of the email is linked to the contact, rather than the email being triggered and sent to a group.

Another possibility to check is your other campaigns; make sure this email hasn’t been selected instead of another intended one (although given that it’s gone out at the scheduled time this seems less likely)