# Email settings problems

**URL:** <https://forum.mautic.org/t/email-settings-problems/5736>\
**Category:** General Discussion\
**Created:** [March 11, 2016, 12:48am UTC](https://forum.mautic.org/t/email-settings-problems/5736 "2016-03-11T00:48:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cristofor](https://avatars.discourse-cdn.com/v4/letter/c/13edae/32.png) [@cristofor](https://forum.mautic.org/u/cristofor)\
**Post date:** [March 11, 2016, 12:48am UTC](https://forum.mautic.org/t/email-settings-problems/5736/1 "2016-03-11T00:48:19Z")

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Hi,  
  
I am using a shared hosting envoirment and i have a problem: i am not able to set integration with sendgrid or other provider. I was following instructions to set up the integration from other comments here but i am receiving the following error:  
  
  
  
Connection could not be established with host tls://smtp.sendgrid.net [php\_network\_getaddresses: getaddrinfo failed: Name or service not known #0] Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be established with host tls://smtp.sendgrid.net [php\_network\_getaddresses: getaddrinfo failed: Name or service not known #0] (code: 0)  
  
++ Starting Swift\_SmtpTransport !! Connection could not be established with host tls://smtp.sendgrid.net [php\_network\_getaddresses: getaddrinfo failed: Name or service not known #0] (code: 0)  
  
  
  
The only “service to send mail through” that seems to work is PHP mail.  
  
  
  
Can i get some help?  
  
  
  
Thanks

---

<div class="post-metadata">

**Author:** ![cristofor](https://avatars.discourse-cdn.com/v4/letter/c/13edae/32.png) [@cristofor](https://forum.mautic.org/u/cristofor)\
**Post date:** [March 11, 2016, 12:48am UTC](https://forum.mautic.org/t/email-settings-problems/5736/2 "2016-03-11T00:48:19Z")

</div>

Hi,  
I am using a shared hosting envoirment and i have a problem: i am not able to set integration with sendgrid or other provider. I was following instructions to set up the integration from other comments here but i am receiving the following error:

Connection could not be established with host tls://smtp.sendgrid.net [php\_network\_getaddresses: getaddrinfo failed: Name or service not known #0] Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be established with host tls://smtp.sendgrid.net [php\_network\_getaddresses: getaddrinfo failed: Name or service not known #0] (code: 0)  
++ Starting Swift\_SmtpTransport !! Connection could not be established with host tls://smtp.sendgrid.net [php\_network\_getaddresses: getaddrinfo failed: Name or service not known #0] (code: 0)

The only “service to send mail through” that seems to work is PHP mail.

Can i get some help?

Thanks