# Email status on Mautic
**URL:** https://forum.mautic.org/t/email-status-on-mautic/20294
**Category:** Product Support
**Created:** [July 28, 2021, 8:22am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294 "2021-07-28T08:22:11Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@aayan2010](https://forum.mautic.org/u/aayan2010)
#### Post date: [July 28, 2021, 8:22am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/1 "2021-07-28T08:22:11Z")
**Your software**
My Mautic version is: 3.3.3
My PHP version is: 7.4.21
My Database type and version is: mysqlnd 7.4.21
**Your problem**
My problem is: Emails are sending out successfully however its showing only sent status however the Read status is appearing as 0. I sent email to all my personal emails and all the emails were read as well but the status is still appearing as Read 0 so please advise?
These errors are showing in the log:
Steps I have tried to fix the problem:
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [July 28, 2021, 9:37am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/2 "2021-07-28T09:37:43Z")
Did you set up the email sending crons properly? Are you using queue?
There is a complete Video tutorial how email sending works covering all the answers above:
[ ](https://www.youtube.com/watch?v=fJcen6XDuEc)
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### Author:  [@aayan2010](https://forum.mautic.org/u/aayan2010)
#### Post date: [July 28, 2021, 10:48am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/3 "2021-07-28T10:48:00Z")
I have already gone through this video however my issue is different. My campaigns are running fine and the emails are also going out to the recipients. The recipients are opening their emails however the stats of read emails are not updating in Mautic. Please refer to the attached screen shot which will help you to understand this issue.
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [July 28, 2021, 11:54am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/4 "2021-07-28T11:54:35Z")
I see. When you open an email for the recipient, do you see the tracking pixel in the email?
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### Author:  [@aayan2010](https://forum.mautic.org/u/aayan2010)
#### Post date: [July 28, 2021, 12:22pm UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/5 "2021-07-28T12:22:01Z")
Where can I see that tracking pixel on the email on the recipient? I tried two mautic email template for my testing. One is with images and one is without images however I can’t see any tracking pixel while creating those emails?
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [July 28, 2021, 1:17pm UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/6 "2021-07-28T13:17:37Z")
According to the docs the email pixel will be added into each email upon send.
Unless you turned it off in the Config - Emails
So open an email that you send as a real send (not test email) view original and look for the tracking pixel (its a gif)
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### Author:  [@aayan2010](https://forum.mautic.org/u/aayan2010)
#### Post date: [July 29, 2021, 6:52am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/7 "2021-07-29T06:52:49Z")
I can see the below gif location in the recipient source email, so is this the tracking code?
[https://maxproductreviews.online/email=](https://maxproductreviews.online/email=)
/61010f10d67df465996385.gif
if this is the tracking code then how can I check the same in mautic? I am sending you the email source file for your checking.
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [July 29, 2021, 10:45am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/8 "2021-07-29T10:45:30Z")
Yes, it looks like this. When you click on it, it should load.
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### Author:  [@aayan2010](https://forum.mautic.org/u/aayan2010)
#### Post date: [July 29, 2021, 2:34pm UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/9 "2021-07-29T14:34:14Z")
> [@aayan2010](#):
>
> [https://maxproductreviews.online/email=](https://maxproductreviews.online/email=)
> /61010f10d67df465996385.gif
no its now opening. Getting the below error.
# 404 Not Found
nginx
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [July 29, 2021, 3:10pm UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/10 "2021-07-29T15:10:11Z")
Is it a test email or a real send?
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### Author:  [@aayan2010](https://forum.mautic.org/u/aayan2010)
#### Post date: [July 31, 2021, 7:39am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/11 "2021-07-31T07:39:51Z")
This is the the status of the link if try to open from the campaign which I had received from my mautic. Looks like something is wrong with this link. Attached is the copy of the email as part of the email campaign from my mautic.
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [August 1, 2021, 5:09am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/12 "2021-08-01T05:09:23Z")
What exactly is wrong? I don’t see the link on the screenshot.
Plz note, that Outlook might hide the tracking pixel based on security settings.
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### Author:  [@aayan2010](https://forum.mautic.org/u/aayan2010)
#### Post date: [August 1, 2021, 11:28am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/13 "2021-08-01T11:28:44Z")
I don’t think this is an outlook issue as I am facing the same on my gmail account also. Please check the attached for the same and advise.
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### Author:  [@robm](https://forum.mautic.org/u/robm)
#### Post date: [August 2, 2021, 9:41am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/14 "2021-08-02T09:41:30Z")
I had a similar issue with links not working. I fixed it by turning off email tracking with the email provider. They were overwriting the mautic tracking and that was causing the issue.
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### Author:  [@aayan2010](https://forum.mautic.org/u/aayan2010)
#### Post date: [August 2, 2021, 10:40am UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/15 "2021-08-02T10:40:44Z")
thanks for your response. I my case I am using office365 email account in mautic so by any chance do you know how can I stop tracking in Office365?
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### Author:  [@gunsber](https://forum.mautic.org/u/gunsber)
#### Post date: [December 16, 2021, 6:11pm UTC](https://forum.mautic.org/t/email-status-on-mautic/20294/16 "2021-12-16T18:11:16Z")
Here’s the guide:
You should find the outlook options. Then to click on the Trust center settings button and check the boxes labeled to download pictures in HTML email or encrypted or signed HTML email messages or RSS items. Of course, you can make a number of exceptions if you want. I’ve recently tried to check the new [email tracking](https://revenuegrid.com/revenueengage/email-tracking-tool-v/) tool and send messages to my own emails. I’ve found there the ability to disable tracking or to add exceptions, and this really works. But I hope some users will allow me to track their emails because I need some info about my products.