# Email Template Counting

**URL:** <https://forum.mautic.org/t/email-template-counting/27731>\
**Category:** Product Support\
**Created:** [April 17, 2023, 6:46am UTC](https://forum.mautic.org/t/email-template-counting/27731 "2023-04-17T06:46:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![huang594029845](https://avatars.discourse-cdn.com/v4/letter/h/ec9cab/32.png) [@huang594029845](https://forum.mautic.org/u/huang594029845)\
**Post date:** [April 17, 2023, 6:46am UTC](https://forum.mautic.org/t/email-template-counting/27731/1 "2023-04-17T06:46:48Z")

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Hi,  
I created a template email,  
then i used this template to send email at contact page,  
it can’t count the quantity of sent/open/click.  
Is it normal?  
thanks

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [April 17, 2023, 7:31am UTC](https://forum.mautic.org/t/email-template-counting/27731/2 "2023-04-17T07:31:29Z")

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Hi,  
Are you testing with the same user as your Mautic user?

> **[How to test emails in Mautic - Knowledge Base](https://kb.mautic.org/article/how-to-test-emails-in-mautic.html)**
>
> This article covers the best way to test your emails

Joey

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<div class="post-metadata">

**Author:** ![huang594029845](https://avatars.discourse-cdn.com/v4/letter/h/ec9cab/32.png) [@huang594029845](https://forum.mautic.org/u/huang594029845)\
**Post date:** [April 17, 2023, 9:06am UTC](https://forum.mautic.org/t/email-template-counting/27731/3 "2023-04-17T09:06:07Z")

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Hi,  
it is not Mautic user.  
I created a template email not segment email.

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [April 17, 2023, 10:34am UTC](https://forum.mautic.org/t/email-template-counting/27731/4 "2023-04-17T10:34:01Z")

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Okay.  
Template or segment : doesn’t matter.

Regarding Mautic user: if you log in into Mautic, and send a test email. Then open your gmail for example in a browser and click around, then there will be no clicks and opens registered because YOUR BROWSER contains an admin cookie and you are a ghost for Mautic.

This is why I especially created that knowledgebase article. If you read it You will understand how to test.

If the problem is different (might well be), then at least we know you are testing right.