# Email Template Creation, Builder, and Landing Pages Not Working **URL:** \ **Category:** Product Support\ **Created:** [March 16, 2025, 8:02am UTC](https://forum.mautic.org/t/email-template-creation-builder-and-landing-pages-not-working/35283 "2025-03-16T08:02:06Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![wuini](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wuini/32/13804_2.png) [@wuini](https://forum.mautic.org/u/wuini)\ **Post date:** [March 16, 2025, 8:02am UTC](https://forum.mautic.org/t/email-template-creation-builder-and-landing-pages-not-working/35283/1 "2025-03-16T08:02:06Z")
**Your software** My Mautic version is: 5.2.3 (also tried Mautic 6 with the same errors) My PHP version is: 8.2 My Database type and version is: MySQL I am hosted on Hostinger with a shared plan. **Your problem** Everything works correctly in Mautic, except for the creation of certain email templates and landing pages. The “1:2:1 columns” theme works, and I can save it without any issues, but the “1:2 column” theme does not. Additionally, I have not been able to save any new email using the builder, and the same error applies for landing pages. I always get the error: **“Your request could not be processed, please try again.”** In the browser’s JavaScript console, I see the following error: [Error] Failed to load resource: the server responded with a status of 403 () URL: https:/mysiteXXXX.com/s/emails/new?mauticUserLastActive=26&mauticLastNotificationId=… However, I am able to create contacts, forms, assets, and companies without any issues. **Steps I have tried to fix the problem:** Checked different PHP versions Checked the file and folder permissions. Verified the logs in /var/log/mautic.log. Attempted to troubleshoot with browser developer tools to address the JavaScript error and the 403 error. Set the log level to debug in /config/config\_prod.php to capture more detailed error information. Despite these efforts, the problem persists. Can anyone provide further guidance on resolving the issue? Thank you in advance for your help! Best regards, Wuini ---
**Author:** ![wuini](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wuini/32/13804_2.png) [@wuini](https://forum.mautic.org/u/wuini)\ **Post date:** [March 18, 2025, 11:18am UTC](https://forum.mautic.org/t/email-template-creation-builder-and-landing-pages-not-working/35283/2 "2025-03-18T11:18:29Z")
Hi, I keep investigating. I see this error un chrome javascript console. Any ideas? Thanks a lot. POST [https://mydoamin/emails/new?mauticUserLastActive=70&mauticLastNotificationId=](https://mydoamin/emails/new?mauticUserLastActive=70&mauticLastNotificationId=) 403 (Forbidden) libraries.js?v870a45cc:684 POST [Mautic](https://mail.martialadmin.com/s/emails/new?mauticUserLastActive=70&mauticLastNotificationId=) 403 (Forbidden) send @ libraries.js?v870a45cc:684 ajax @ libraries.js?v870a45cc:661 $.fn.ajaxSubmit @ libraries.js?v870a45cc:1631 Mautic.postForm @ app.js?v870a45cc:289 postForm @ builder.js?v870a45cc:10 applyForm @ builder.js?v870a45cc:10 e.callRun @ builder.js?v870a45cc:1 e.runCommand @ builder.js?v870a45cc:1 e.updateActive @ builder.js?v870a45cc:1 m @ builder.js?v870a45cc:1 f @ builder.js?v870a45cc:1 l @ builder.js?v870a45cc:1 s.trigger @ builder.js?v870a45cc:1 set @ builder.js?v870a45cc:1 set @ builder.js?v870a45cc:1 e.toggleActive @ builder.js?v870a45cc:1 e.clicked @ builder.js?v870a45cc:1 t @ builder.js?v870a45cc:1 And I see this if I click on send @ libraries.js?v870a45cc:684 callback = callback(“abort”); try { xhr.send(options.hasContent && options.data || null) } catch (e) { if (callback) { throw e } } ---
**Author:** ![ricfreire](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ricfreire/32/14973_2.png) [@ricfreire](https://forum.mautic.org/u/ricfreire)\ **Post date:** [March 18, 2025, 11:49am UTC](https://forum.mautic.org/t/email-template-creation-builder-and-landing-pages-not-working/35283/3 "2025-03-18T11:49:06Z")
Hello @wuini > [Error] Failed to load resource: the server responded with a status of 403 () > URL: https:/mysiteXXXX.com/s/emails/new?mauticUserLastActive=26&mauticLastNotificationId=… It looks like your issue may be related to server permissions or security rules blocking specific requests. Since you’re on shared hosting, it’s likely that **ModSecurity** or another **firewall** system is interfering with Mautic’s functionality. Shared hosting is **not ideal** for Mautic, as mentioned in the official documentation. To troubleshoot, try the following steps: 1. **Temporarily disable ModSecurity or the Hostinger firewall** and test if the issue persists. If the error disappears, re-enable it and check if specific rules can be adjusted. 2. **Verify folder and file permissions** : Directories should be `755`, and files should be `644`. 3. **Check your cPanel error logs** for more details on what might be causing the 403 error. 4. Clear Mautic **cache**. 5. Just to make sure, **try a different browser** and clear both the browser cache and Mautic cache to rule out local issues. Let me know if it the problem persists. Best regards, Ricardo ---
**Author:** ![wuini](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wuini/32/13804_2.png) [@wuini](https://forum.mautic.org/u/wuini)\ **Post date:** [March 18, 2025, 12:28pm UTC](https://forum.mautic.org/t/email-template-creation-builder-and-landing-pages-not-working/35283/4 "2025-03-18T12:28:42Z")
Thanks Ricfreire. I’ve tried almost everything you listed except Temporarily disable ModSecurity or the Hostinger firewall. I’ve checked: - Verify folder and file permissions. I’ve tried using ssh commands and hostinger fix file permissions action - Check your cPanel error logs: I can’t see the error 403 I’m getting in the analytics hostinger dashboard. - Clear Mautic cache. I’ve reinstalled muatic several times even. - I’ve tried different browsers. All in my now laptop though. I will check how to disable ModSecurity Thanks a lot ---
**Author:** ![wuini](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wuini/32/13804_2.png) [@wuini](https://forum.mautic.org/u/wuini)\ **Post date:** [March 18, 2025, 1:17pm UTC](https://forum.mautic.org/t/email-template-creation-builder-and-landing-pages-not-working/35283/5 "2025-03-18T13:17:17Z")
Hi, I keep investigating with Chrome javascript console. And I’ve seen this. Could the strict-origin-when-cross-origin be the issue? What drives me crazy is that some email templates always work. It just affects some of them. General Request URL: > **[Mautic](https://martialadmin.com/mautic/s/emails/edit/3?mauticUserLastActive=2876&mauticLastNotificationId=)** Request Method: POST Status Code: 403 Forbidden Remote Address: 147.79.116.227:443 Referrer Policy: strict-origin-when-cross-origin thanks, W ---
**Author:** ![wuini](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wuini/32/13804_2.png) [@wuini](https://forum.mautic.org/u/wuini)\ **Post date:** [March 18, 2025, 2:29pm UTC](https://forum.mautic.org/t/email-template-creation-builder-and-landing-pages-not-working/35283/6 "2025-03-18T14:29:38Z")
I fixed it with the support of the hostinger support. "Try also disabling CDN to see if firewall in CDN blocks it. Thanks for patiently waiting. It seems that the issue is related to the CDN firewall blocking the script of the demo theme - to make it working and for the CDN to whitelist the demo, disable first the CDN." That fixed it Thanks you all. W ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [March 20, 2025, 2:30am UTC](https://forum.mautic.org/t/email-template-creation-builder-and-landing-pages-not-working/35283/7 "2025-03-20T02:30:27Z")
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